Job Title: Customer Service Representative
Company: BOLT Fitness Supply, LLC
Location: Houston, TX
Job Type: Full-time
Salary: $15.00 per hour + commission based on sales
About Us:
We are seeking an efficient, organized, and emotionally intelligent customer service
representative to join our team at BOLT. BOLT Fitness Supply, LLC has established itself
as a leading provider of strength and functional fitness equipment for both home gyms
and commercial fitness facilities. With a commitment to quality materials and
competitive pricing, we have established a reputation for delivering exceptional value to
our customers, and the cultivation of a world-class customer service team is an
essential part of that success.
Responsibilities:
● Manage inbound calls, ensuring the prompt and professional resolution of
customer inquiries, concerns, and complaints.
● Empathetically assess customer needs and provide tailored solutions that
enhance the customer’s overall satisfaction.
● Help us maintain a proactive and engaging presence on social media by
monitoring and responding to messages received across a variety of platforms.
● Foster strong relationships with customers through clear and open
communication, building trust and loyalty.
● Stay informed about industry trends and developments to better meet the needs
of BOLT Fitness Supply customers.
● Follow all BOLT Fitness Supply policies and procedures while looking for ways in
which they can be improved.
Skills and Qualifications:
● Previous experience in customer support or client service roles preferred.
● Strong communication skills, both verbal and written, with an emphasis on active
listening.
● Customer-focused mindset with the ability to adapt to various personalities and
situations.
● Exceptional multitasking abilities as well as a keen eye for detail and strong
organizational skills.
● High school diploma or equivalent required; additional education or certifications
a plus.
● Fluency in Spanish is preferred but not required.
Schedule:
This is a full-time position with flexible scheduling options. Availability for weekend
shifts is required.
Benefits:
● Competitive hourly rate plus commission based on sales.
● 401(k) retirement plan.
● On-the-job training and opportunities for professional development.
Work Location:
This position is based at our Houston location on Allegheny St. and does not offer
remote work options.
How to Apply:
Candidates should submit their resume and a cover letter to
oscar@boltfitnessupply.com with the subject line "Customer Service Representative.”
At BOLT Fitness Supply, LLC, we are committed to creating an inclusive and diverse
workplace, which is why we welcome applicants of all backgrounds and experiences to join our team.
Job Type: Full-time
Pay: From $15.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person