REWRAP AND MORE OUTLET STORE COMING SOON!
GENERAL SUMMARY:
The Key Holder is responsible for supporting store management in overseeing the operational functioning of the store when a Store Manager is not on the premises – effectively performing “manager on duty” responsibilities. These responsibilities include, but are not limited to, driving revenue, proactively overseeing the customer experience, maintaining the expected level of customer service, and executing key holder open/close responsibilities per the company standard. In addition s/he provides support to employees through sharing of knowledge and coaching “in the moment” feedback and ensures that the customer remains the top priority while balancing required tasks and overall store operations.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Customer Service, Service-Focused Selling and Product Knowledge: Delivers the Company vision through enthusiasm, exceptional customer service and outstanding store standards. Connects with customers, assists them in finding solutions to meet their needs and builds relationships by providing service-focused selling that engages with customers and products. Articulates current promotional events. Works closely with the Store Manager and other store team members to continually improve the customer experience, learn about new products and services, and drive sales.
Operations and Merchandising: Upholds all company policies and practices, including but not limited to, store operation procedures outlined in the Employee Handbook. Enthusiastically accepts guidance/coaching from the Store Manager. Follows all directives and performs in a consistent manner with regard to sales, customer service, merchandising, inventory management and loss prevention. The Key Holder has access to store cash and product assets and will be held accountable for maintaining accurate records/deposits. S/he will ring sales and is also required to perform additional point of sale (POS) functions, cash management and inventory management functions. Promotes and maintains a safe working and shopping environment. Utilizes reports to make effective merchandising decisions and sets the store to established standards. Participates in, and leads others in, the processing of shipments, replenishment of the sales floor, and additional operational tasks based on the needs of the business. Conducts audits and other inventory management procedures. Performs all housekeeping duties regularly.
Training and Performance: The incumbent will maintain a thorough and on-going knowledge of ReWrap And More products, services, systems and store operations through various sales associate training and development. The Key Holder will support the manager as they deliver new hire orientation and customer service and operations training to new employees. Works closely with the manager to understand new policies, operational changes and/or training initiatives. Participates in new technology implementation and training as requested. Performance will be measured in various ways, including but not limited to, sales reports, customer satisfaction benchmarks, overall store appearance, fiscal management, and general attitude and approach to assignments.
Contributes to a positive working environment: Consistently demonstrates values and behaviors consistent with our culture. Assists team members in daily tasks and in customer interactions. Consistently demonstrates the ability to learn quickly, adapt to change easily, seize opportunities, push self and others for results and problem solve successfully. Easily builds relationships and can work with a diverse group of people. Plays an active role in personal growth and development.
Qualifications:
KNOWLEDGE and SKILLS:
- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling procedures including cashier accountability and deposit control.
- Ability to perform Clover POS cash register functions to generate reports.
- Knowledge of inventory management and merchandising practices.
- Effective oral and written communication skills.
- Effective interpersonal skills.
- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.)
- Good organization skills with attention to detail.
- Ability to solve problems and deal with a variety of situations where limited standardization exists.
WORK EXPERIENCE and/or EDUCATION:
- High school diploma or equivalent strongly preferred.
- One year of customer service and sales experience in a retail environment is preferred.
COMPETENCIES:
- Aligns motives, values and beliefs with company values.
- Supports management by tapping into the potential of others.
- Fosters cooperation and collaboration.
- Demonstrates responsiveness and sensitivity to customer needs.
- Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
- Assists with ensuring store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
- Frequent walking and standing.
- Frequent bending, stooping and kneeling to run check out the station, stock merchandise and unload trucks.
- Frequent handling of merchandise and equipment such as a hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies..
- Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
- Occasional climbing (using ladder).
- Regularly driving/providing own transportation to make bank deposits.
- Fast-paced environment; moderate noise level.
- Occasionally exposed to outside weather conditions.
Company Benefits and Perks
401(k)
Dental insurance
Health insurance
Vision insurance
Life insurance
Time off
Company paid holidays
Employee discount program
Employee assistance program
Employee incentive Program
This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employees will follow other instructions, and perform other related duties, as may be required by his/her supervisor.
Job Type: Full-time
Hourly Rate: $18.00 to $20.00