Del Amo Motorsports is a leading Powersports dealership in Southern California within 5 locations in Orange County, Los Angeles, Long Beach, Redondo Beach, and San Diego. We have a reputation built on quality work, and we are in search of hiring a like-minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who are leading the industry with a fun and friendly work environment and offering great opportunities to the right candidate.
ESSENTIAL FUNCTIONS
(The following duties for the position listed shall include but not be limited to)
- Create the annual dealership labor sales forecasts by estimating total customer paid labor, warranty and internal labor sales and expenses for the department. Create and implement a plan to reach the sales forecasts.
- Hire, train, motivate and monitor the performance of all service employees. Relaying the message of the company mission statement through all words and actions.
- Create an environment which provides the ultimate customer experience to reach the highest levels of CSI ratings. Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
- Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
- Meet weekly with the dealerships Presidents & General Manager to review forecast and profits for the department. Work directly with the dealerships General Manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, and compensation plans
- Direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability. Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components.
- Review all open ROs each day. Review all closed ROs once finalized and ensure follow up with the customer takes place.
- Maintain a positive working relationship with all other managers, employees and departments
LESS-ESSENTIAL FUNCTIONS
- Ensure adequate numbers of trained technicians are on duty during hours of operation
- Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment and tools
- Complete end of day and weekly reporting procedures.
- Monitor the cashiering of completed repair orders, including warranty, and forward to accounting for collection.
- Abide and enforce all dealership policies pertaining to the department..
- Keep up-to-date on manufacturer procedures while serving as a liaison with the factory representatives.
- Abide by all dealership policies pertaining to the department including general housekeeping.
- Follow company dress codes and be well groomed at all times.
- Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
- Required to not only understand and keep abreast of the federal, state, and local regulations that affect their positions, but must also comply with these regulations.
- Required to maintain the profitability of their department while controlling expenses and retaining customer satisfaction.
QUALIFICATIONS
- Minimum 5+ Motorsports industry experience.
- Creative problem solving skills with the ability to think strategically and act tactically.
- Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
- Have strong, excellent verbal & communication skills to deal with customers, employees, and vendors.
- Ability to work well under pressure in fast-paced environment with multiple strict deadlines.
- Expert software skills including MSWord, Excel, and PowerPoint. Strong background in business, mathematics, & marketing.
- Strong background in the Motorsports industry
- Mechanically competent.
- Computer literacy.
- Prefer interest and experience in Motorsports industry.
- Knowledgeable in all Service department areas and processes.
- Have the ability and desire to keep current on trends and new products in the industry.
This position reports directly to the General Manager.