We at Coforge are hiring Customer Service Analysts in Dallas, Texas with the following skillset:
Education:
- High School Diploma
- Associates Degree or 5 + years in related field
Qualifications:
- Proficient in Microsoft Outlook
- Proficient in Internet Explore
- Proficient in Excel, PowerPoint
- Ability to type at least 60 wpm
- Strong organizational skills & attention to detail
- Strong communication skills – both oral and written
- At least 5+ years experience in file exchange
- Team-player, customer-centric attitude
- Requires minimal supervision
Primary Duties:
- Create tracking tickets
- Assist with client inquires
- Maintain active communication with both internal and external clients
- Have a working knowledge of all processes within the company
- Make calls to taxing jurisdictions requesting data
- Work in fast paced environment
- Communicate delays
- Maintain excellent attendance
- Research discrepancies
- Document processing procedures
- Claims processing
- Train new employees
- Manual bill request processing involving monthly envelope stuffing and document mailing
Job Types: Full-time, Contract
Pay: Up to $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- file exchange: 1 year (Preferred)
- property tax: 1 year (Required)
Ability to Commute:
- Dallas, TX 75234 (Required)
Ability to Relocate:
- Dallas, TX 75234: Relocate before starting work (Required)
Work Location: In person