Job Overview:
- Manages multiple locations with agents designated within a geographic zone
- Screen applicants, interview, and hire new agents
- Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
- Manage staff members by by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
- Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
- Create and implement weekly work schedule for agents
- Handles any escalated customer service issues that may arise
- Direct and observe Agents to ensure performance of tasks and customer service levels are being met
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- In the field
- Office
License/Certification:
- Insurance Producer License (Required)
Work Location: In person