Responsibilities
Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility, including maintenance, repairs, fire safety, kitchen operations, and security, during his/her assigned shift. He/she also works closely with the management team to optimize the delivery of program goals and client services.
Program/Facilities
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Supervises and provides leadership and training for operations staff during his/her assigned shift.
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performs the duties of operations staff in their absence, including but not limited to the cook, security, and maintenance positions.
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Ensures the safety of clients and staff by complying with all safety requirements.
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Screens client arrivals for immediate needs, provides services, and/or makes appropriate referrals, as mandated by the program.
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Supervises security staff during the assigned shift.
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Assists in monitoring resident/client medication as required.
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Supervises maintenance staff during the assigned shift.
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Supervises kitchen staff and operations as required by the program.
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Enforces building rules and regulations and reports discrepancies to the Director of Operations.
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Assists with client relocations as needed.
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Supervises and/or performs building security operations and front-desk duties, as needed.
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Performs emergency response, including CPR, defibrillation, AED, and first aid, as needed.
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Assesses facility maintenance needs.
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Reports emergency facility issues as required.
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Oversees all incident reporting and appropriate log entries during assigned shifts, as required in the incident reporting policy.
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Works closely with the Director of Operations to monitor the coverage of assigned staff to ensure compliance.
Qualifications
Education and Experience
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A high school diploma, GED, or equivalent is preferred.
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Minimum of two years of building operations and security experience, with at least one year of supervisory experience preferred.
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Experience with the homeless, persons living with mental health conditions, and the substance abuse population is preferred.
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Good verbal and written communication skills.
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Good interpersonal skills and the ability to work independently or in a team.
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Good computer skills (Word, Excel, Outlook, etc.)
Licenses
DHS Funded Programs:
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Coordinator of Fire Safety and Alarm Systems in Homeless Shelters: F80 or ability to obtain within three months of employment based on program needs.
Non-DHS Funded Programs:
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Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems, S-95, or ability to obtain within three months of employment based on program needs.
All Programs:
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First Aid, CPR, and AED—the ability to obtain within three months.
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Food Handler certification—the ability to obtain it within three months.
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Valid Security Guard License.
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A valid driver’s license with a clean driving record is preferred.
Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
These benefits include:
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Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
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Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
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Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
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Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
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Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
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Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
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Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
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Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.