This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance. Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions
- Provide feedback to management regarding concerns and trends
Requirements:
- Previous experience in customer service or call center is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with the ability to accurately enter data into systems
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you available to work a fulltime schedule between the hours of 8am -10 pm EST?
- You will start the security clearance process on day 1 of orientation. You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date. This process can take up to 6 weeks to clear.
- Please note this is an in-office role, you will be required to work in our Exeter, NH office, 5 days a week until metrics are met then can go hybrid, WFH 3-2 schedule. Must have reliable highspeed home internet service with minimum 25 MBPS upload/download.
- Are you able to reliably commute to Exeter, NH for this role? Yes or No?
Education:
- High school or equivalent (Required)
Experience:
- Live chat: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Call center: 1 year (Required)
Language:
Work Location: In person