MODERN CITIZEN
Modern Citizen is a destination for considered fashion with a luxury sensibility — made versatile, accessible, and modern. Our brand’s hallmark is a refined perspective and elevated aesthetic, paired back to a thoughtful price point balancing quality and accessibility.
We’re digitally native and are utilizing the efficiencies of a direct-to-consumer business model to build a distinctive, beautiful brand — and a best-in-class next generation retailer. We’re incredibly passionate about our community of customers and the brand we’re building. We believe that a successful company starts with a strong and empowered team that shares a growth mindset and an appreciation for details.
JOB DESCRIPTION
The New York Flagship Store Manager oversees all retail store operations at the store, facilitating a best-in-class customer experience. You will report to the Co-CEO / Co-Founder and play a key role in growing the Modern Citizen business and sharing our brand story with new and existing customers. This role requires excellent organizational, managerial, and clienteling skills.
ROLES + RESPONSIBILITIES
- Train and lead the sales team on the retail floor, including maintenance of the store training manual
- Coach, support, and motivate the store team, helping them achieve individual and store-wide goals
- Recruit and hire new store team members proactively
- Interact with customers at the store for an average of 28 hours / week
- Open and/or close the store a minimum of 3 times per week
- Work 5 days per week including at least 1 weekend day per week (Saturday and/or Sunday)
- Partner closely with Modern Citizen’s management team to forecast and deliver financial results, which includes managing the P&L for your store
- Grow our local community through store events and clienteling programs
- Unpack and intake boxes of inventory (boxes can weigh up to 30 lbs)
BACKGROUND + EXPERIENCE
- Bachelor’s degree; 5+ years experience working in retail sales management
- Excellent people management skills including hiring and development
- Passion for fashion and styling with knowledge and empathy for our core customer
- Commitment to growing and fostering our customer base
- Best-in-class leadership abilities, including data-driven decision-making and the ability to inspire
- Highly reliable and accountable for all decisions and results
- Eager and open to giving and receiving feedback; open to learning
- Skilled at multitasking and extremely organized, whether managing the store team’s schedules or keeping the front and back of the store neat and organized
- Excellent interpersonal and written communication skills, especially as it relates to interacting with customers in person as well as through text, email, and phone
- Experience working at an early-stage company is a plus
CULTURE + SOFT SKILLS
- Responsible Mindset - Maintains a positive mindset and attitude when facing adversity, is accountable for individual ownership of all situations, and proactively seeks out solutions and action steps for everything in your control
- Kindness - No matter how stressful the day or the task, always acts from a place of kindness and compassion
- Self-Starter - Is comfortable navigating ambiguity with thoughtful, forward-thinking decision making
- Curiosity - Shows a hunger for knowledge, problem solving, and efficiency
- Resourcefulness - Willing to figure things out and do the unglamorous tasks that help grow the company
- Urgency - Understands what requires swift action and acts accordingly
- Prioritization - Thinks like a business owner and relentlessly prioritizes based on impact to the business
- Flexibility - Able to adjust with the ever-changing priorities that come with running and maintaining a business
COMPENSATION + PERKS
- $70K - $78K annual salary (pending experience); bonus eligible
- Full-time position
- Full benefits, including Medical, Dental, and Vision coverage
- Employee discount
- Mission-driven company
Job Type: Full-time
Pay: $70,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Retail management: 5 years (Required)
Ability to Commute:
Ability to Relocate:
- SoHo, NY: Relocate before starting work (Required)
Work Location: In person