We are seeking a friendly and organized Full Time Veterinary Customer Services Representative/Receptionist to join our compassionate team at Newton Veterinary Hospital. As a vital member of our front-line team, you will provide exceptional customer service to clients and ensure the efficient operation of our facility. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to a positive experience for both our clients and their beloved pets.
About our clinic: Newton Veterinary Hospital is a full-service small animal emergency and general practice hospital, offering the gold standard in medical and surgical care. Whether you are interested in surgery, dentistry, emergency medicine, or general practice, Newton Veterinary Hospital has it all! Since 2001, Newton Vet has been providing the highest level of care for our patients in our state-of-the-art, 11,000 square foot facility! We believe healthy pets make people happy, and we strive to provide high-quality veterinary care for cats and dogs in Northern NJ.
Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care.
Our doctors perform a variety of routine and advanced soft tissue surgeries and dentistry. All our patients undergoing anesthesia have per-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled surgical technicians.
Our practice is a 24/7 emergency referral center in addition to a General Practice Facility. Whether you are looking for a straight-ahead GP schedule or something more unique, we can work with your schedule! We strive to be fully staffed to offer flexibility in scheduling for our team, and have generous time reserved for writing medical records and for client communication. To learn more about our amazing practice, click on link! https://newtonvet.com/about/
Responsibilities:
- Client Interaction and Communication:
- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Check-In and Check-Out Procedures:
- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Administrative Tasks and Record Keeping:
- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
- Handle administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in the practice management software.
- Client Education and Support:
- Provide basic information about preventive care, vaccinations, and medications.
- Assist clients with completing forms, explaining treatment plans, and addressing concerns.
- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
- Assist in coordinating appointments, procedures, and special requests.
Qualifications:
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Required Veterinary receptionist/CSR experience.
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
Benefits:
Salary range: $16-$20/hr pending experience and skillset
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
Note: This job description outlines the general nature and key responsibilities of the Client Services Representative role. It is not intended to be an exhaustive list of all duties and qualifications required for the position.
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across nine states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment
Job Type: Full-time