COMPANY DESCRIPTION
Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, contrast therapy, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.
THE ROLE
*Please read all the way through*
This is truly a once-in-a-lifetime opportunity for the right person.
We're looking for an Operating Partner as we start to build out our Pause portfolio here in greater Atlanta. Our first location will be in East Cobb (Marietta, GA), and we'll be adding at least 2 more locations across Georgia.
Our hope is you'll grow alongside us. While this will initially be a 1 studio role, we very much want it to become a multi-studio role. You'll get a salary plus you'll share directly in the profits of the company. Your success is our success. The incentives are fully aligned.
As the Studio Manager | Operating Partner you will oversee operations, sales and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the studio operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference-making experience for both Clients and Team Members.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Developing and implementing business strategies to drive growth and profitability.
- Ensuring the delivery of exceptional customer experiences to maintain client satisfaction and loyalty.
- Demonstrate, embrace, exhibit decisions, and behavior that embody Pause and the Pause Vision, Mission and Core Values.
- Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual.
- Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, safety and health standards, Team Member performance, and operational cost-efficiency; as well as on-going review of revenue, timekeeping records, supply, and inventory controls and setting corrective plans when necessary.
- Overseeing financial performance and budgets, identifying areas for improvement and efficiency.
- Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations.
- Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy.
- Effectively work with management in a timely manner to ensure all human resources, marketing, public relations/press, purchasing and legal issues/needs are executed as expected and planned.
- Ensure that the studio operates at the highest standards of quality and safety in each department; all services are performed in a safe and humane manner; conduct safety training each quarter, always promote emergency preparedness and safety with the team; ensure safety standards, workers’ compensation, OSHA compliance and injury & illness prevention programs are adhered to within the studio.
- Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members.
- Manage and motivate a highly engaged team of dedicated staff members to foster a collaborative and positive work environment.
- Establish and maintain community partnerships to promote the studio's services and engagement.
- Actively contribute to generating location-specific business in collaboration with studio leadership.
- Consistently develop team members by conducting regular employee reviews and performance evaluations, while actively fostering and maintaining positive team morale.
- Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication.
- Maintain optimal staff levels and schedule to meet studio expectations while adhering to budget.
- Directly oversee time, attendance and payroll for all Team Members, meeting payroll deadlines and documenting as necessary.
- Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate.
- Always maintain a “photo-ready” studio; ensure the Studio scent is always pleasant; conduct cleaning walk-throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance.
- Implementing marketing and promotional initiatives to expand the studio's reach and brand awareness.
- Staying abreast of industry trends and best practices to ensure our studio remains at the forefront of wellness offerings.
- Oversee daily checklists to ensure excellence in cleanliness and performance.
- Oversee the proper use and maintenance of Studio building, equipment, supplies and tools; follow the proper schedule of preventative maintenance and service agreements; inspect upon completion; contact the appropriate outside service contractor for repairs and maintenance.
- Oversee the supply inventory and order as necessary staying within the Studio supply budget.
- Oversee retail inventory including, but not limited to, ordering, taking inventory, tagging, and display.
- Assist with special projects, events and promotions as needed.
- Network and execute grassroots marketing initiatives in the studios community by leveraging our head offices events team. Oversee studio expenses such as payroll, marketing budget, and more. Participate in weekly leadership to evaluate your performance numbers and build actionable plans together.
- Miscellaneous duties as assigned.
EDUCATION AND EXPERIENCE:
- Bachelors is a plus, but not required
- Experience with membership sales is a plus
- Three years of management experience
- Sales experience preferred
- One year of experience in health, wellness, fitness or related industry
ESSENTIAL SKILLS
- High aptitude in problem solving and delivering efficient solutions
- Excellent communication skills
- Highly organized and able to multitask under time constraints
- Time management
- Strong customer service and troubleshooting skills
- Strong leadership skills
COMPETENCIES
- Passion for health, wellness, and living a healthy life
- Quality and Client Focus: Continuously seeks ways to simplify and improve work processes for better results. Consider client needs when setting priorities. Determines the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeks input to consistently enhance performance.
- Work Management: Manages multiple responsibilities simultaneously, achieving timely results. Exercises considerable judgment, independent action, and initiative in analyzing and resolving problems, making or developing recommendations. Demonstrates high levels of organization and attention to detail. Takes responsibility for decisions, actions, and outcomes. Involves others in identifying problems, opportunities, and developing solutions.
- Resource Maximization: Collaborates effectively with individuals within the group and across the organization, supporting others when needed. Utilizes internal resources, including systems, equipment, supplies, and tools, efficiently. Engages others in identifying problems, opportunities, and developing solutions.
- Learning and Adaptability: Stays current on Pause-specific knowledge. Evaluates experiences and learns from them, sharing insights for others' benefit. Finds alternative ways to complete tasks when normal channels, materials, and methods are unavailable. Embraces new challenges, responsibilities, and assignments. Seeks and accepts feedback for self-improvement without defensiveness.
- Sales and Customer Service Mastery: Exhibits exceptional sales and customer service skills, along with strong leadership qualities. Possesses experience in self-promotion, coaching salespeople, managing sales teams, delivering customer service training, marketing, lead generation, and leading by example. Recognizes the high-impact, high-effort nature of the role and its potential to significantly contribute to Pause's growth, with commensurate rewards.
- Growth Mindset: Demonstrates a results-driven approach, thriving in a fast-paced, demanding work environment, and possessing an insatiable appetite for growth. Embraces the challenge of surpassing revenue goals and actively seeks a career filled with growth opportunities.
- Conflict Resolution: Proven ability to identify, troubleshoot, and resolve internal and external conflicts effectively.
- Stakeholder Management: Serves as an effective liaison with a diverse range of internal and external stakeholders.
- Communication and Interpersonal Skills: Exceptional communication and interpersonal abilities, fostering strong relationships with clients, partners, and community stakeholders.
- Industry Knowledge: Familiarity with healthcare regulations and industry standards.
- Business Acumen: Demonstrates strong business acumen.
- Independence and Collaboration: Capacity to work both independently and collaboratively within a team.
- Self-Motivation: Self-driven and motivated to achieve goals.
- Customer Service Excellence: Possesses outstanding customer service skills.
- Personality: Naturally outgoing and friendly demeanor.
- Technology Proficiency: Proficient in technology and resourceful in its application.
PHYSICAL REQUIREMENTS/ENVIRONMENT:
- Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
- Frequent repetitive movements.
- Continuous exposure to moderate noise.
- Frequent walking and standing on hard surfaces.
- Frequent movement, lifting or carrying of weight up to 50 pounds.
- Frequent exposure to dust, chemicals, and cleaning solutions
POSITION TYPE
This is a full-time position
Location
This role is based in Marietta, GA
TRAVEL
This position may require travel
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Benefits
- You'll get a salary plus you'll share directly in the profits of the company
- Profit sharing w/ (literally) unlimited upside w/ the hopes that you will grow with the company & oversee more units
- Paid vacation
- Work alongside partners with an already very successful portfolio
- Access to all Pause locations, for you and your partner/spouse
- Pay: $55,000.00 - $100,000.00 per year
- Employee discount
- Paid time off
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This disclaimer governs the use of this document. This document is a template provided for information purposes only and its use is in no way required by Pause Franchisor Inc. You are free to deviate from, alter, and disregard this document as is appropriate for your unique business needs a0nd environment and as may be negotiated between you and your staff. You should not use this document without first seeking legal and other professional advice. You must not rely on the information in the document as an alternative to legal advice from an appropriately qualified professional. If you have any specific questions about any legal or employment matter you should consult an appropriately qualified professional. Your use of any of this document is at your own risk and in using this document you acknowledge that Pause Franchisor Inc. will not be liable for any losses or damages in connection with the use of this documents or any part thereof
Pause is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Job Type: Full-time
Pay: $55,000.00 - $100,000.00 per year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- management: 3 years (Required)
Ability to Commute:
- Marietta, GA 30062 (Required)
Ability to Relocate:
- Marietta, GA 30062: Relocate before starting work (Required)
Work Location: In person