This mature, professional individual is the first patient contact at the front desk. The Patient Services Representative (PSR) greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information.
Through strong organizational skills this role also provides administrative support to our clinical team and assures availability of medical records; prepares a variety of requests for patient diagnostic testing; may transport specimens; receives/records tests results, notifies physicians of test results; may stock work areas; may order supplies and manage inventory; works on special projects; may perform secretarial duties; keeps records and files; prepares reports/correspondence; performs other related duties as required.
The Center for Advanced Reproductive Services has nearly four decades of experience treating fertility patients, and we are very proud of our success. Run by reproductive endocrinology experts, our results and reputation are among the best because we provide the most appropriate medical care in an environment that is sensitive to our patients’ needs.
Major duties [include but not limited to]:
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Meet and greet patients with a warm, friendly welcome and professional manner
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Register patients upon arrival which includes: confirming demographic information; obtains insurance informationEngf
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Exits patient upon completion of appointment; collect co-pays or balances, schedules next appointment
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Answers and triages phone calls in a timely and professional manner
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Maintains a strong rapport and open lines of communication with Virtual Assistants in the Nurse Practicioner intake process.
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Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction
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Functions as liaison between patients and clinical providers via electronic medical record and emailing system
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Monitors physician schedules for accuracy, confirms pending appointments and evaluates cancelled or no shows (abandoned) appointments
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Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients
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Maintains clinic reception area and monitor patient flow
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Understands the requirements associated with HIPAA and Confidentiality for all patients
Knowledge, Skills and Abilities:
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Outstanding customer service skills
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Commitment to maintaining high quality patient care + supports the goal of a positive patient experience
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Knowledge of the principles and practices of physician/clinical office management
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Outstanding interpersonal skills as well as strong oral and written communication skills
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Ability to operate standard office equipment
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Ability to multi-task, manage and prioritize workflow
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Strong organizational skills and detail oriented
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Computer experience including electronic medical records
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Data entry and scanning experience
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Ability to function successfully in a busy team environment
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Supports mission and vision of CARS and the field of fertility