About us
We are a supportive and collaborative team that provides high-quality products in the pet industry. As a small, family business started in 1976, we strive to provide excellent products and services for our long-time customers.
Our work environment includes:
- Modern office setting
- On-the-job training
**Job Title:** Customer Service Representative
**Overview:**
We are seeking a helpful Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. If you are passionate about customer satisfaction and have excellent communication skills, we would love to hear from you.
**Duties:**
- Handle incoming customer inquiries via phone and email
- Provide information about products and services
- Assist customers with order placement and product-related questions
- Resolve customer complaints in a professional manner
- Conduct outbound calls to follow up on customer inquiries
- Utilize phone etiquette to ensure positive customer interactions
- Identify opportunities for selling products or services
-Provide assistance with warranty coverage
-Collaborate with other team members to maintain a positive and productive work flow
-Maintain a positive, empathetic, and professional attitude toward customers at all times
**Qualifications:**
-High School Graduate
- Previous experience in customer service or sales
-Proficient with Microsoft Office (Word, Excel)
-Exceptional with Outlook Email
- Strong communication and interpersonal skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in phone etiquette and handling customer inquiries effectively
Join our team and enjoy a collaborative work environment with a small family company. If you are a motivated individual with a passion for delivering exceptional customer service, apply now!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 37.5 per week
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Orlando, FL 32807 (Required)
Work Location: In person