ORDER PROCESSING SPECIALIST
SUMMARY
The Order Processing Specialist is a key position within our Supply Chain Management to ensure we provide the support and excellent customer service to our 800 field personnel & managers. The Order Processing Specialist will process part/product/machine orders and then purchase from multiple vendors for our 100 service centers in the U.S., Canada and Mexico. Knowledge of JD Edwards preferred.
REQUIREMENTS AND RESPONSIBILITIES
- Coding requisitions in preparation for processing order documents
- Generating purchase orders for specific vendors
- Generating pick tickets for The ICEE Company Parts Warehouse
- Transmitting purchase orders to vendors; forwarding pick tickets to the Corporate Parts Warehouse
- Ensuring that emergency orders are submitted in a timely manner and before cut-offs.
- Entering PO and pick ticket information into intra-company programs
- Responding to inquiries about existing orders; occasional expediting tasks
- Fill in for Order Tracker, including status and shipment tracking
- Filing (maintain / update e-files)
Additional tasks:
- Contacting vendors for parts information and pricing
- As machine and parts knowledge is gained, tasks will include responses to part number inquiries, both via phone and via e-mail
- Miscellaneous order-related data entry, as assigned
- Other tasks may be cross-trained and assigned.
COMPETENCIES
To perform this job successfully, the Order Processing Specialist must be comfortable working with ICEE CSS; our in house Customer Service department system and JD Edwards. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent email and written communication skills
- Excellent phone and other verbal communication skills
- Ability to access and maneuver online - multiple Supplier and Carrier websites
- Ability to learn new programs and maneuver in them throughout the day
- Must be organized
- Quick learner with prior basic purchasing skills in previous positions
- Excellent oral, written, and problem-solving communication skills
- Knowledge of JD Edwards
- Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook
- Demonstrated ability to make quick and accurate decisions when dealing with Customers
- Strong interpersonal skills in order to effectively communicate with Customers, Vendors, Employees, and Upper Management
- The capacity to work under pressure and the adaptability to work in an ever-changing environment
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- Previous expediting or order tracking experience preferably supporting multiple Service Centers
- Capability to type 35 WPM, and the ability to type for up to 90% of a workday
- Background in Beverage or Manufacturing industry is a plus
EOE
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person