*Position Summary *
The Hair Shop *Hair Expert *i
a dynamic consultant that approaches cus
mers, ide
- fy the
- needs, and recomm
- products and
extens
- s to fulfill
- ose needs. T
- should b
- nowledgeable
- our products,
color matching, c
- omer service dri
- , and cross-selli
-
*Essential Funct
*
* Greet and engage wi
- each customer that comes into the store in a warm manner.
* Actively seek out customers in store, cross
- ll products and “go the extra mile” to drive sales.
* Utilize opera
- nal interactivity to comfortably
nect with our customers.
Build productive trust relationships with customers.
* Assess customers’ needs and provide assistance and information on product features.
* Assist customers by utilizing excellent, in depth knowledge of The Hair Shop’s products and service procedures.
* Accurately complete transactions for customers you assist in a quick and efficient manner.
* Remain knowledgeable on products offered and discuss available options.
* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
* Deliver exceptional customer service and respond resourcefully to customer requests and concerns.
* Create an inviting environment for customers by maintaining a neat and clean store.
* Perform light cleaning duties such as wiping windows, counters and sweeping/mopping
* Assisting with development of new and existing products, tools, and kits.
* Conducting competitor research, and staying up to date on industry trends
* Play to critical role is establishing training standards at The Hair Shop
* Team up with co-workers to ensure proper customer service and positive retail experience.
* Arrives on time for scheduled shift.
* Follow The Hair Shop’s policies and procedures
* Any other duties assigned by management.
*Education & Experience Requirements *
* 1+ years of beauty experience
* 1+ years of customer service
*Knowledge & Skill Requirements *
* Solid knowledge & understanding of hair extensions
* Strong knowledge of company policy, goals and standards.
* Ability to assume responsibility & exercise good judgment when making decisions within the scope of the position.
* Ability to perform the job safely & with respect for others, for property, & for individual safety.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: No more than 30 per week
Benefits:
* 401(k)
* Employee discount
* Paid time off
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekends as needed
Application Question(s):
* Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
* This role is in the Valley (Encino), is this commute okay with you?
* What are your preferred pronouns?
Work Location: In person