Job Description
Position Summary:
Due to company growth, the Mike Crise Agency has an immediate opening for a bilingual Customer Service Representative in our McKinney, TX office.
By joining us, you will become part of a dynamic and growing organization that has been recognized as one of the Best Insurance Agent in McKinney for over 11 years as one of the Top Farmers agents in the nation.
Our culture attracts engaged individuals who have a desire to contribute and succeed in a dynamic, exciting and growing team environment. Our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with Mike Crise and Farmers insurance
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Job Purpose: To provide customer and agent assistance by handling inbound calls. Offer knowledgeable information based on state specific guidelines and procedures. To make sound underwriting decisions/exceptions upon requests based on experience and skill level.
40 hour work week with schedules varying from 8 am – 8 pm Monday thru Friday.
Essential Job Results:
85% - Provide quality customer service by assisting agents and/or customers with specific questions concerning the company website, policies and billing. Ability to quickly adhere to appropriate state guidelines, rules, procedures and billing process upon receiving incoming calls. Must maintain a 90% average on internal audit measure.
10% - Contributes to team effort by meeting individual goals and helping others accomplish their job results where needed; Quickly identifying and reporting system malfunctions; by being flexible with regard to shift changes and receptive to structural change.
5% - Process endorsements and renewals and new business policies per Company and State guidelines by processing reports for cancellations, non-renewals, renewals, new business to ensure that policies are error free. Interpret and properly charge according to MVR and CLUE Reports.
Job Requirements
Education: High School Diploma or Equivalent
Experience: Demonstrated success in a customer service capacity within the Auto Insurance industry is preferred
Skills and Abilities: Friendly, Customer Service skills, bilingual (Spanish and English) is preferred, basic computer skills (MS Office), superior telephone skills.
Compensation: Competitive salary commensurate with experience
Job Type: Full-time
Benefits:
- Paid time off
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person