General Description
This position is for a high-energy customer service star to inform visitors and newcomers about Sarasota County offerings (attractions, accommodations, shopping districts, beaches, restaurants, venues, events, etc.) This position requires someone who is very knowledgeable about Sarasota County and comfortable engaging others in conversations. This position requires regular Saturday availability. This is an at-will employment for a non-exempt position.
*This position requires the operation of our Visitor Information Vehicle (VIV), a small van, ensure it is stocked appropriately, and drive it to festivals, sporting events, attractions all throughout Sarasota County to inform guests.
Reporting and Working Relationship
This position reports to the Visitor Experience Manager (VEM).
Qualifications
- Great knowledge of Sarasota County’s amenities and general area information.
- Requires computer skills specific to internet searching & GPS/mapping/directions.
- Basic knowledge of Outlook, Word, and Excel required.
- Strong verbal and “people” skills.
- Ability to communicate well with the public.
- Must be able to lift boxes of brochures and bundles that may weigh up to 40 Lbs.
- Must be available to occasionally work on weekends and evening.
Primary Duties and Responsibilities
- Actively promote Sarasota County at different venues and events throughout the area (from North Port-Englewood to SRQ/UTC area. This includes standing up, talking, and actively distributing brochures/maps, and promoting our VSC partners (Tourism Industry members).
- Provide accurate and concise guidance to help visitors explore Sarasota County.
- Replenish brochures/maps in the VIV from inventory at the visitor center.
- Accurate track monthly visitor statistics and other services provided for reports created by VEM. Will have weekly meetings with VEM to discuss future events.
- Will actively look for events and reach out to event organizers to allow the VIV to participate.
- Will inform the VEM of any VIV needs: gas, car washes, maintenance, and handle these appropriately by taking it to the dealership, gas station, etc. Provide VEM with necessary quotes, paperwork, receipts where required.
- Participate in all customer service and training programs.
*Any VSC staff allowed to drive the Visitor Information Vehicle must be willing to sign a Motor Vehicle Record (MVR) disclosure release allowing the VSC to verify and monitor driving record.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Evenings as needed
- Weekends as needed
Shift availability:
Work Location: On the road