Job description
Company Description:
Upson Maybach is a supplier of Gates hydraulic and industrial hose and fittings, Gates power transmission V and timing/ synchronous belts, and light duty conveyor belting. We fabricate custom hose assemblies and conveyor belts in our 15,000 sqft Batavia warehouse where customers can come and have custom products made in minutes while they wait. Upson Maybach has been a key industrial supplier in Batavia, NY since 1931. We have one of the largest ranges of hydraulic and industrial hose, fittings, and conveyor belts in Western New York. Upson Maybach is also sister companies with Christi Plastics Inc, a manufacturer of extruded custom plastic profiles.
Job Description: Customer Service & Administration
The Customer Service & Administration associate performs a range of customer facing functions. Primary responsibilities include order entry, billing, cashing out walk in customers, quoting, answering customer questions, answering phone calls, receiving goods in the system, filing, and other duties as assigned.
Integrity, reliability, good work ethics, taking pride in your work, and a positive attitude are the foundation of the position. Commitment to all company policies, including attendance and safety are essential. Reliable transportation to work is required.
We have a very friendly cat that lives in the shop and often sleeps on the cashier windowsill. The candidate will have to be okay with cats.
Reports to:
· Office Manager
Essential Duties and Responsibilities:
· Perform order entry for new sales orders/ pick tickets/ shipping documents
· Invoice orders that have shipped
· Process in person sales at the cash register
· File all paperwork once the sales order is invoiced and closed
· Answer phones, take orders, and provide product availability to customers
· Assist with shipping and product compliance administrative paperwork
· Update reports and forms as required
· Update inventory
· Coordinate with the fabrication technicians, inside sales, and outside sales to inform customers of backorders and ship dates
· Keep track of active backorders and invoice when backorders arrive
· Keep store shelves stocked with merchandise and maintain product labels and prices
· Maintain and update customer database
· Purchase office supplies
· Any other duties as assigned
Education and Experience:
- Associate degree or 1-2 year(s) of customer service experience
Job Knowledge, Skills and Abilities:
- Very pleasant demeanor in person and over the phone
- Patient and persistent
- Must be highly responsive to and respectful of customer needs
- Able to keep organized and multitask in a fast passed environment without constant supervision
- Reliability
- Must be highly attentive to detail and observant
- Ability to clearly communicate verbally and in writing
- Competency in Microsoft Word and Excel
- Strong typing ability
- Must be highly attentive to detail and observant in discussions with customers
- Strong command of written and spoken English, Spanish knowledge is a plus but not required
Work Environment:
- Majority of time spent in an office sitting and working on a computer
- When visiting the workshop, occasionally exposed to elements such as noise, dust, odors, fumes, oils
- Required to bend, reach, move about, and occasionally lift 20 pounds
- We have a cat that likes to sleep on the counters/desks. You must be okay to be in proximity to a cat.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person