Mintex, Inc. is currently hiring for a Customer Service / Collection Resolution Representative!
Job Summary:
This position is primarily responsible for reaching out to consumers to collect payment on delinquent accounts. Collection representatives must be persistent and professional, with a thorough understanding of how to simultaneously use the phone system and computer software related to the job. While being courteous and understanding in dealing with consumers and compliance to privacy policies. Success in this position with ability to meet key performance metrics and goals, may lead to becoming a successful debt collector with growth potential within the organization.
Job Responsibilities:
- Strong understanding of key performance indicators / metrics within a call center setting.
- Meet daily, weekly and/or monthly Key Performance Indicators
- Meeting individual and/or team monthly Goals.
- Possess strong work ethics, organizational skills and time management.
- Perform inbound/outbound calls with consumers, utilizing excellent communication and negotiation skills.
- Build and maintain a professional rapport with consumers, while working toward resolution.
- Request and negotiate payments from consumers for proper resolution.
- Perform follow-ups and respond promptly to consumers' needs.
- Maintain clear, accurate and updated documentation on consumer accounts in system of record, while simultaneously navigating on multiple systems.
- Responsible for maintaining calls between 100-150 per day.
- Adhere to federal, state and local laws and regulations in accordance to industry standards.
- Adhere to all company policies and procedures, including punctuality and attendance.
- Completes administrative tasks correctly and in a timely manner.
- Performs additional duties as assigned.
REQUIREMENTS
Education and Experience:
- High School Diploma or equivalent.
- Collection / Call Center experience a plus.
- FDCPA passing score required post training module
Skills and Abilities:
- Knowledge of the FDCPA is helpful.
- Must have excellent communication and critical thinking skills.
- Good organization and follow-up skills and posses strong attention to detail.
- Must have excellent negotiation and customer service skills.
- Must have proficient computer skills.
- Must show respect and sensitivity for cultural differences.
- Able to prioritize and plan work activities considering best use of time.
- Able to approach others in a tactful manner, react well under pressure and when given feedback.
- Able to identify and resolve problems in a timely manner; while using best judgement to provide solutions.
- Must have multi-task skills to work simultaneously in multiple database systems, while on a call and updating required documentation.
- Ability to manage difficult and/or emotional customer situations and awareness to escalate to supervisor when required.
- Bilingual skills a plus, but not required.
Compensation and Benefits:
- Hourly pay (non-exempt)
- Incentives
- Medical benefits package available
- Paid-time off (PTO) accrual at start of employment
Location: 700 North Sacramento Blvd., Suite 221, Chicago, IL
Looking for candidates local to Chicago city limits.
Hours: Shifts will be M-F between 8:00am to 5:00pm or 9:00am - 6:00pm, with some Saturdays availability
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Job position is a full-time, in-office / in-person required role (no hybrid or remote available). Are you still interested in this opportunity?
- If employed, do you need to give a 2 week notice? Respond with Yes, No or NA if 'Not Applicable'
Experience:
- Debt Collection Agents: 1 year (Preferred)
- Customer service: 1 year (Required)
Language:
Work Location: In person