POSITION SUMMARY:
Manages all aspects of program administration and operation, including financial and grants management, strategic planning, personnel management, public relations and promoting the program to the public. Duties include managing data, maintaining budgets, preparing grants proposals; functioning as a key liaison with public and private funding sources, regulatory agencies and relevant hospital programs.
Works collaboratively with the Director of BMC Immigrant and Refugee Health Center, and the leadership of the departments of General Internal Medicine, Psychiatry, OB/GYN and other collaborating departments to create and manage a seamless system of health and social services for immigrant and refugee patients at Boston Medical Center.
Position: Program Manager, Immigrant & Refugee Health Center
Department: Refugee Health Assessment Program
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Program Implementation and Infrastructure
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Develops and implements all guidelines and policies with the purpose of ensuring compliance with all government regulations, as well as maintaining alignment with the organization's mission.
- Monitors the effectiveness of the program, making adjustments as needed. Develops and implements quality initiatives, including staff recruiting and training, monitoring/reporting of patient outcomes, service utilization metrics, monitoring/recording patient/family satisfaction, and monitoring/recording satisfaction of referral sources.
- Works with the Director and other IRHC leadership to create, develop and recommend changes in program model; including development, implementation, management, and enhancement of new clinical and social services, as needed. Ensures culturally appropriate continuum of services for clients.
- Works with existing partners to ensure seamless delivery of services for high need clients.
- Sets up agreements/contracts and facilitates payment for services rendered through external collaborations
- Organizes and facilitates monthly IRHC Team Meetings
- Oversight of ongoing development of active social media presence
- Oversight of Patient Advisory Council and integration of PAC feedback into programmatic initiatives, service development and infrastructure
Personnel Management
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Works with Director and other IRHC leadership, department managers, and Human Resources on the selection of qualified employees for employment following all policies, guidelines, and applicable laws.
- Responsible for effective personnel management including training, directing, chairing meetings, mentoring and instilling a commitment to quality and excellence.
- Monitors productivity and performance to identify and evaluate program/ department strengths and training opportunities in relation to operational effectiveness.
- Conducts employee performance evaluations and disciplines when appropriate to include termination, with appropriate supportive documentation as per established policy.
- Encourages staff and personally advances professional growth and development through participation in educational programs and workshops and maintaining knowledge of industry standards and practices.
- Maintains personnel files for all assigned staff, including current CV, current job description, core competency ratings, mandatory education requirements, continuing education requirements, and yearly performance evaluation/goals and objectives.
- Maintains time off records. Processes all payroll requests, action forms, time cards and vendor/sub-contractor billing.
- Assists with orientation and supervision of graduate interns (e.g., public health or medical students), residents and research assistants rotating through the Center.
Development
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Attends community and national events in an effort to influence policy and build positive relationships.
- Articulates the purpose and goals of the program to potential partners and general public through written articles, distribution of promotional materials, public speaking and other engagement/meetings.
- Works with the IRHC Leadership Advisory Council on shared financial/budgetary decision-making. Prepare materials for donor cultivation activities with Development.
Administration
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Works with Research Assistant/s and Administrative Coordinator/s to ensure timely and accurate data collection and to maintain a data management system. Compiles statistics and uses data to determine status of program activities.
- Works with Program Director to oversee and review all requests for training and consultation
- Preparation of progress reports as requested for ongoing work with external funding agencies/sponsors/donors.
- Functions as a key liaison, in collaboration with BMC stakeholders with federal, state and city agencies, e.g., ORR, DPH, etc. Ensures clear communication and coordination between Boston Medical Center and all regulatory agencies.
- Conduct staff meetings to review requests for training and consultation, discuss intern training program and other relevant programmatic topics.
- Support IRHC staff in processing reimbursements as per programmatic policy
OTHER DUTIES:
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Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided.
- Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
- Follow established hospital infection control and safety procedures.
- Perform other duties as needed.
JOB REQUIREMENTS
EDUCATION:
Requires a Bachelors degree (Masters preferred) with an emphasis in human services, education, public administration, social work, or community development.
EXPERIENCE:
Must have a minimum of five years of experience in the non-profit sector or in a similar clinical experience, with at least 3 years in a leadership or supervisory role.
KNOWLEDGE AND SKILLS:
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Ability to provide leadership and coordinate the work of a team of assigned team members.
- Excellent oral and written communication skills; ability to be detailed oriented in all notes and documentation.
- Demonstrated ability and experience in areas such as grant management, training, team building, program development/management, problem solving, and community building.
- Ability to analyze needs and apply resources effectively to meet those needs.
- Ability to achieve targeted results through motivating, mobilizing, and delegating to others.
- Experience with Windows, Word, Excel, Outlook, Internet and web page usage/updating, social networking and other technologies that can be used to further carry the program’s mission.
- Demonstrated skills in the provision of services in a multicultural environment.
- Bilingual skills preferred.
Equal Opportunity Employer/Disabled/Veterans