Patient Access Rep - Minden Family Medicine - Per Diem*- IMPORTANT NOTE: In lieu of benefits due to "per diem" status, 15% will be added to the hourly rate. Per diem employees are offered work on an "as-needed" basis.
To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.
POSITION REQUIREMENTS:
Minimum Education:
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High School Diploma or equivalent.
Minimum Work Experience:
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Reading, writing, organizing, and filing skills.
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Professional phone etiquette.
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Previous customer service experience.
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Customer service skills.
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Computer and word processing skills.
POSITION ESSENTIAL FUNCTIONS:
Triage
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Answer incoming telephone calls.
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Triage patient phone calls.
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Assess the level of need for each patient call.
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Direct or assist in the solution for the patient.
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Make follow up phone calls as necessary.
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Work with Medical Assistants and physicians to solve patient problems.
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Work with other medical facilities to solve patient problems.
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Respond to patient issues and create solutions.
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Document all interaction for inclusion in the patient electronic medical record.
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File information as needed, scan information as needed.
Scheduling
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Schedule all new and existing patient visits.
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Provide assistance in preparing the patient for their next visit.
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Mail out any necessary forms to patient's home prior to visit.
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Make patient reminder calls when appropriate.
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Work with Medical Assistants and Physicians to create an efficient and effective schedule.
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Serve as an ambassador to patients.
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Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
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Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
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Collect Copay and check in-patient.
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Schedule CVH Radiology and check out patient.
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Schedule follow up appointment.
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Balance payments with remittance advice.
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Prepare payments for deposit.
Authorizations/Referrals
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Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
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Send necessary records to outside vendors and physicians to facilitate referral.
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Schedule referral when appropriate and notify patient.
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Keep accurate logs of referrals made.
CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE
"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022 & 2024!
WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!