FULL TIME FRONT DESK AGENTS
The Rodeway Inn Lyons is currently looking for self motivated, detail oriented, guest focused candidates to fill the positions of Front Desk Agents. The successful candidate will be welcoming, efficient, professional, and determined to deliver quality service to every guest, every time. As a Front Desk Agent, you will be required to work as a team player, and also independently, in a positive and fast paced environment. A candidate who excels in multi tasking, with great communication skills is ideal. This position typically works shifts that include 7am to 3pm and/or 3pm to 11pm, and does require weekend and holiday shifts.
DUTIES & RESPONSIBILITIES:
- Maintain warm, welcoming, and professional demeanor when greeting and interacting with all guests
- Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
- Answer the telephone & greet all guests in a professional manner
- Follow set procedures on posting charges and settling guest accounts
- Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction
- Be knowledgeable of all emergency procedures and hotel policies
- Practice punctuality and timeliness when it comes to scheduled shifts and hotel related functions
- Adhere to dress code and grooming polices. If interested, please submit resume or apply in person
Job Types: Full-time, Part-time
Salary: $13.00 to $14.00 / hour
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistants & Receptionists: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person