Our Commercial Intake Specialists are the front line for our firm for those that are seeking representation in various legal areas. We are seeking customer service representatives that believe in helping others with the highest standards in customer service, while demonstrating professionalism and empathy. The ideal candidate will be available to take calls and complete intake forms for our “Commercial” (non-personal injury) Department. They should be able to multi-task and have strong verbal and writing skills.
The Intake Department is open 7 days a week from 8:00am to 10:00pm. Our ideal candidate will be able to work anytime during those business hours, Monday-Friday, Sunday-Thursday, and Tuesday-Saturday. We believe in rewarding our team. Monetary bonuses are provided for work during off-hours and/or exemplary performance. Healthcare benefits are available after a 60-day probationary period.
If you believe in making a difference in other people’s lives, and you enjoy working in a customer service environment, then we want to hear from you!
Legal Assistants are encouraged to apply.
Role and Responsibilities
· Accepting inbound calls and placing outbound calls.
· Screen clients and create an intake file to determine to what area of law they need to be referred.
· Create, maintain, and keep documentation related to actions taken as part of the intake process. This includes completing and filing intake forms and maintaining detailed notes and correspondence, a majority of which will be online.
· Identify when cases should be cross screened for multiple practice areas or referred to outside law firms.
· Ensure that case intake documents are complete with all required information documented in their respected fields.
· When extended legal advice or representation may be necessary, schedule consultation with our attorneys.
· Facilitate communication between clients and attorneys by receiving, scanning, and filing documents, and conducting conflict checks.
· Monitor and respond to webchats and emails initiated by clients requesting legal consultations.
Qualifications and Education Requirements
· Highly organized and detail oriented with exceptional people skills.
· Strong customer-service and listening skills.
· Experience in a law firm as a legal assistant or equivalent.
· Excellent written and verbal communication skills with spoken and written fluency in English.
· Strong analytical and problem-solving skills required.
· The ability to multitask and handle high-stress, sensitive situations with empathy.
· The use and exercise of independent judgment.
· Computer proficiency, including familiarity with Microsoft Office applications including Outlook and Teams.
· A willingness to learn our intake management and case management software platforms (Lead Docket and Filevine).
· Must thrive in a team environment.
· Reliable and punctual.
· Ability to type at least 35 WPM with excellent spelling and writing skills while navigating multiple software applications.
· Some college and legal/paralegal training preferred but will consider someone with a high school diploma or GED with demonstrated intake call center or customer service experience.
Preferred Skills
· Bi-lingual (proficient in both English and Spanish or Portuguese) speakers/writers strongly preferred.
· Possess a familiarity with legal terminology and business practices.
· Familiarity with contact center software, and case management or CRM platforms.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Do you have experience working in a Law Firm?
- Do you understand legal terms?
Experience:
- Call Center: 1 year (Required)
- Sales: 1 year (Required)
Ability to Commute:
- Orlando, FL 32801 (Required)
Work Location: In person