Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency. Provides exceptional service in all interactions.
EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS:
- Performs opening and closing duties
- Provides exceptional service and product knowledge
- Records transactions accurately in the POS, uses appropriate log in, and ensures the accuracy of assigned till
- Escalates customer issues to Supervisors when appropriate
- Maintains a positive, caring attitude, and treats both customer and co-workers with respect
- Listens and responds to customer and coworker needs/requests appropriately and timely
- Maintains neatness, cleanliness and organization of the department
- Maintains discretionary practices with all vendors, voucher and contractor information; holds sensitive business information confidential
- Follows and integrates company policies and procedures with on-the-job interactions, tasks, and behaviors
- Assists to maintain and ensure departmental equipment is functioning and in good working order
- Attends required meetings and participate in team and professional development activities
- Fills in when short-staffed and is willing to be cross-trained
- Performs other duties as assigned by Supervisors
JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)
- Builds outstanding customer relations
- Acquired knowledge of medical cannabis strains and applications
- Excellent communication skills
- Capable of learning register skills with accuracy and efficiency
Uses basic math skills
-
GENERAL PERFORMANCE REQUIREMENTS:
- Provides excellent service
- Presents a professional image in appearance, actions and words
- Demonstrates ownership, accountability, initiative and quality of work
- Builds positive team relationships
- Works scheduled shifts
- Records all time worked accurately, promptly, and honestly
- Follows all safety policies
Demonstrate ethical behavior
-
TYPICAL PHYSICAL DEMANDS:
- Requires prolonged standing and some bending, stooping and stretching
- Ability to operate a computer, POS system and other office equipment
Moving up to 40 pounds on occasion
-
TYPICAL WORKING CONDITIONS:
- Work will generally be performed in a fast-paced medical cannabis dispensary
- Involves frequent contact with patients and staff
- Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
May include working an alternative work week
-
EDUCATION/EXPERIENCE:
- Customer service experience working within in a retail, sales and/or hospitality environment
- Medical cannabis industry and/or health industry experience highly desirable
Must be 18+ years old and pass a criminal background check per the City of Oakland
-
Pay
$18 / hour + tips (tip pooling averages $5-$12/hour)
***“Tips vary by location and are not guaranteed.”
Medical, dental, vision,
401K
Paid time off
Employee discount program