Express Employment is Urgently looking for a customer service representative for a company located in Andover, MA
Job duties:
- Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
- Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
- Collaborate internally and externally to meet and exceed customer expectations.
- Communicate consistently and clearly, in fluent English, with global customer base.
- Pro-actively seek continuous improvement opportunities.
- Create tracking for and follow up on reported service issues. Escalate concerns as needed.
- Create new customer accounts in ERP system when required.
- Performs other related duties as assigned.
Requirements:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
- Excellent listening skills
- Strong Team Player
- Strong analytical and problem-solving skills.
Physical requirements:
- Must be able to lift, push, pull up to 15lbs.
Experience:
3-5 years of experience in a Customer Service Environment
Pay:
$19 per hour
Schedule:
Monday through Fridays from 7:30 AM to 4:30 PM or 8:00 AM to 5:00 PM
Job Types: Full-time, Part-time
Salary: $18.50 - $19.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Job Type: Full-time
Pay: $18.50 - $19.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- North Andover, MA: Relocate before starting work (Required)
Work Location: In person