We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
Responsibilities:
Client Assistance:
Guide ClinicMind clients in maximizing the system's utility.
Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
Communication:
Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
Qualifications:
Proven experience in customer support or a similar role.
Excellent problem-solving and analytical skills.
Strong verbal and written communication abilities.
Ability to work effectively in a team and independently.
Familiarity with medical billing processes is a plus.
Proficiency in using various communication platforms including live chat and social media.
Commitment to providing high-quality support to enhance client satisfaction.
Position Requirements:
Must have stable internet connection minimum of 5 MBPS
Must have a mobile data plan as a backup
Must be in a quiet environment
Must be comfortable working the US business hours
Must own a PC with at least 8 GB of memory