E-Commerce Assistant
We are seeking a motivated and detail-oriented individual to join our team as an E-Commerce Assistant. In this role, you will be responsible for supporting various aspects of our online retail operations to ensure the smooth functioning of our e-commerce platforms.
Responsibilities:
- Ensure accurate and timely processing of customer orders, meeting shipment deadlines, and promptly uploading tracking information.
- Respond to customer inquiries and concerns via email or phone in a professional and courteous manner.
- Create credit memos for returned merchandise and process customer returns in accordance with company policies and procedures.
- Maintain accurate records of returned merchandise and coordinate with the warehouse team for restocking or disposal.
- Assist in managing product listings, inventory, and descriptions on our e-commerce platform.
- Conduct regular quality checks on product images, pricing, and content to maintain consistency and accuracy.
- Assist in troubleshooting technical issues related to the e-commerce platform and liaise with IT support when necessary.
- Provide general administrative support to the e-commerce team as needed.
- Assist with physical tasks, including lifting packages weighing up to 10lbs, as needed.
- Stay updated on industry trends, best practices, and emerging technologies in e-commerce.
Qualifications:
- Prior experience in e-commerce, retail, or customer service roles is a plus.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office suite, particularly Excel.
- Familiarity with e-commerce platforms such as Shopify, Amazon, or Walmart
preferred.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proactive problem-solving skills and a willingness to learn.
- Adaptability and flexibility to adjust to changing priorities and deadlines.
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Data entry: 2 years (Required)
- E-commerce: 1 year (Preferred)
Ability to Relocate:
- Pico Rivera, CA 90660: Relocate before starting work (Required)
Work Location: In person