CLASSIFICATION: Non-Exempt
DEPARTMENT: TANF
SUPERVISOR: Site Manager
PAY RATE: NE6 (Ventura) $28.71 to $40.19 per hour
Position Summary:
Under general direction of the Site Manager, determines the eligibility of applicants for Tribal TANF program
assistance. Advocates for the success of the family by facilitating the development of Family Self-Sufficiency
Plans and helping to connect participants with resources to assist them in meeting their goals. Responsibilities
also include interviewing, fact gathering, applying policies and procedures, and conducting home visits and
recertifications. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the duties performed by this position and is not all-
inclusive. Each classification may not be assigned all duties listed, nor do the examples cover all duties which
may be assigned.
Essential Duties & Responsibilities:
- Interviews, advises and guides a diverse population to elicit eligibility information and identify needs for
assistance programs and services. Assists individuals to complete all necessary forms.
- Utilizes coaching tools and concepts such as motivational interviewing and a growth mindset approach to
assist participants in developing Family Self-Sufficiency Plans and supports participants in meeting identified
goals and milestones.
- Develops rapport with the families and consistently monitors progress towards individual and family goals.
- Positively supports participants to obtain skills and increase abilities with the long-term goal of self-sufficiency
for the family.
- Recognizes the signs and symptoms of trauma and incorporates trauma-informed practices into their work.
- Analyzes financial and eligibility information to determine initial or continuing eligibility for aid programs.
- Processes applications for support programs, verifies information on applications, determines eligibility, and
refers to other programs as needed, based on established state, federal, or tribal guidelines.
- Authorizes benefits within specific guidelines and makes appropriate referrals to other staff and community
resources for services and assistance.
- Explains rules, regulations and policies to participants and informs them of their rights, responsibilities and
eligibility for participation.
- Communicates status of benefits, payment distribution information, and approved payments to participants.
Maintains regular contact with participants to assess needs and progress.
- Ensures accuracy and completion of application and declaration forms.
- Contacts individual agencies to verify eligibility data to clarify discrepancies or gaps in information.
- Organizes participant family files so that necessary case records and documents are processed and updated
within specific guidelines of the programs.
- Completes and reviews basic documents and inputs and extracts data from electronic information systems.
- Coordinates and makes referrals to other programs and departments.