Customer Service Representative
Join our team as a Customer Service Representative where you will play a vital role in delivering exceptional customer service. As a key point of contact for our customers, you will handle inquiries, provide solutions, and ensure customer satisfaction through effective communication and problem-solving skills.
Duties and responsibilities:
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy
- Making special shipping arrangements as necessary
- Tracking and fixing shipping errors
- Preparing bills and invoices
- Managing distribution and shipment budgets
- Ensuring that the quality of all services provided meets the required standards
- Developing processes that make the supply chain more efficient and organized
- Effective communication, including writing, speaking, and interpersonal communication, both in English and Spanish
- Quick critical thinking and problem-solving abilities
- Excellent customer service and client relations skills
- Keep organization and time management skills
- Good collaboration and teamwork abilities
- Great leadership and goal-setting skills
- Ability to work in a fast-paced environment
- Knowledge in inventory management
- Ability to use computers, software, and other technology for inventory and communication purposes (Example, Magaya, Roya 4, Micro Soft Excel)
- Understanding of the supply chain, including common obstacles and effective solutions
- Truck coordination/dispatch experience
If you are passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for the Customer Service Representative position. Take the next step in your career with us!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person