Overview:
We are seeking a dedicated Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for providing exceptional customer service. The successful candidate will be responsible for providing exceptional customer service to our clients, addressing their inquiries, resolving issues, and ensuring a positive experience with our company.
Duties:
- Communicate effectively with customers in both English and Spanish
- Provide outstanding customer service via phone and email
- Conduct outbound calling to follow up on customer inquiries
- Analyze customer needs and recommend appropriate products or services
- Perform data entry tasks accurately and efficiently
1. Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about services.
- Resolve customer complaints and issues, escalating to appropriate departments when necessary.
2. Booking Processing:
- Assist customers with booking appointments.
- Ensure customers’ information is collected accurately and efficiently.
3. Customer Relationship Management:
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Provide personalized service to meet individual customer needs.
4. Team Collaboration:
- Work closely with other team members and departments to ensure seamless service delivery.
- Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
Required Qualifications:
- Education: High school diploma or equivalent; some college coursework preferred.
- Experience: Previous customer service experience, preferably in a call center or retail environment.
- Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customers.
Preferred Qualifications:
- Service Titan experience.
- Bilingual or multilingual abilities.
Working Conditions:
- Full-time position with the possibility of shift work, including evenings and weekends.
- Office environment with potential remote work options.
- May require occasional overtime during peak periods.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
This job description outlines the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Rockledge, FL 32955 (Preferred)
Ability to Relocate:
- Rockledge, FL 32955: Relocate before starting work (Required)
Work Location: In person