Richmond Creative Counseling, a private outpatient mental health practice with 3 locations in the Richmond area, seeks 3 Administrative Assistants for 32-40 hours per week. The ideal candidate will have a warm, outgoing personality with strong organizational skills. These positions are housed at our front desks and are responsible for greeting patients, collecting payment for services, collecting intake information, utilizing our electronic medical records system to enter payments and demographic information, scheduling/rescheduling patient appointments, completing administrative duties as assigned, answering and returning phone calls, and maintaining the lobby area. Additionally, our Administrative Assistants help manage our intake process and assist in matching prospective patients with an appropriate provider. Must be able to use good professional judgment when interacting with patients, remembering that we are a mental health practice and solid customer service is crucial as well as maintaining patient confidentiality. Knowledge of HIPAA is essential, but training will be provided. The ability to easily navigate the use of a computer, Microsoft Word, Excel, and operate basic office equipment is required. Must be racially sensitive/competent, LGBTQ+ affirming, and comfortable working with culturally diverse populations. We are a busy practice with over 90 healthcare providers.
We offer paid holidays, life insurance, paid time off, health/vision/dental insurance the first of the month following hire date, flexible spending account, and 401K with employer match. The hours for this position are somewhat flexible with a couple of later days (until 6 p.m. or 7 p.m.). We are seeking 1 assistant at each of our 3 locations: Willow Lawn, Bon Air, and Patterson Ave (just west of Parham Rd).
Unfortunately, due to ethical considerations surrounding the nature of our industry, we are not permitted to hire our current patients.
Must be willing to complete a background check, as required by regulatory bodies.
Job Type: Full-time Hourly
Salary: $20.00 to $25.00/hour, depending on experience
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Richmond, VA 23230: Relocate before starting work (Required)
Work Location: In person