Note:
100% ON SITE from Day One
ABOUT THE ROLE:
seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Job Type: Contract
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Experience:
- computer systems, hardware, software, drivers, bios: 6 years (Required)
- problem-solving, analytical, and team-working skills: 4 years (Required)
- Excellent communication and interpersonal skills.: 4 years (Required)
- obtain feedback from customers to improve training methods.: 4 years (Required)
- Writing and editing training manuals.: 4 years (Required)
- Running reports, analyzing common complaints problems.: 4 years (Required)
- An openness to learning new technologies.: 4 years (Required)
Work Location: In person