- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Clean guest rooms by category priority
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely
- Service assigned guest rooms.
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
- Replace facial, toilet tissue and bathroom amenities in correct amount and location
- Inspect condition of bathrobes and replace soiled/damaged ones
- Remove dirty bed linen and make up bed with clean linen
- Replace laundry bags and slips
- Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack
- Dust and polish all furniture
- Realign furniture to floor plan
- Open all drawers/doors in checkout rooms and remove items left by guest dmg gust inside
- Check under bed(s), chairs and sofa for debris and remove if present
- Inspect condition of all furniture for tears rips or stains; report any damages to the supervisor
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
- Dust pictures, frames and mirrors
- Remove dust and debris on television, VCR, clock radio, remote control and cable box
- Set correct time on clock; correct TV channel
- Clean all lamps and light switches; check for proper working order
- Remove dust, spots and smears from windows, ledges and frames
- Remove dust, grease and smears from telephones and reposition properly
- Empty liquid from ice bucket and wipe all surfaces dry
- Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
- Remove dust on drapes weekly and realign to correct position daily
- Inspect condition of amenities in desk, drawers and guest service directory; replace-designated amounts at proper locations within the room
- Remove trash, debris and cobwebs from balcony/patio
Job Types: Full-time, Part-time
Pay: $16.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person