Looking to grow and improve? Both professionally and personally?
Here at Techni-Tool we value fresh ideas and new insight. As a premier industrial tool distributor, we are consistently growing our customer base and improving our processes.
Our Values: Customer first -- Lead with Trust -- Long-term Partnerships -- People of Profits -- Embrace Innovation -- Continuous Learning.
The Role
As a Premium Account Industrial Distribution Order Management Team member you'll be building and maintaining relationships with our existing client base. You won’t just be a team member; you will be an innovator, a problem solver, and the face of our company, embodying our values in every interaction.
Key Responsibilities
- Proactively engage with existing Premium Account customers to understand their needs and provide solutions that meet their requirements.
- Provide exceptional customer service by responding to inquiries quickly, resolving issues, and ensuring customer satisfaction.
- Download documents from customer portals and prepare documents to be sent out for quote.
- Prepare quotes for Premium Account customers within a prescribed time frame.
- Order entry and purchase order issuance for business awarded by Premium Account customers.
- Collaborate with internal teams, including purchasing and logistics, to ensure timely and accurate order fulfillment.
- Collaborate with vendor partners to expedite open purchase orders and provide results to Premium Account customers on a weekly basis to ensure on-time delivery.
- Follow processes and procedures to fulfill orders for Premium Account customers.
The Individual We Seek
- Trustworthy & Reliable: Uphold our value of 'Lead with Trust', ensuring dependability in every customer interaction and operation.
- Customer-Centric: Be the epitome of 'Customer First', where every decision and action taken prioritizes customer satisfaction and success.
- Proactive Innovator: An unwavering spirit that seeks to 'Embrace Innovation', improving operations and customer experiences.
- Collaborative Spirit: Engage in 'Long-term Partnerships', both with our customers and internal teams, fostering an environment of mutual growth.
- Lifelong Learner: Imbibe our principle of 'Continuous Learning', perpetually seeking knowledge and insights to propel personal and organizational growth.
Your Qualifications
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Self-motivated and results-oriented, with a positive attitude and willingness to learn.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Will need to become proficient in Epicor Solar ERP software, Microsoft Excel, and Outlook.
- Experience in Industrial Distribution, CNC Machining, or Inside Sales in related field/industry preferred. Perishable cutting tool knowledge a plus.
How You'll Grow
- Be a part of a culture that prioritizes 'People Over Profit' where your contributions are valued, your well-being paramount, and where every day presents a new opportunity for growth, learning, and impact.
- Techni-Tool also encourages growing into other departments and positions if there is interest.
Our Commitment to Inclusivity
- Techni-Tool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Reasonable accommodations are available to ensure individuals with disabilities can excel in their roles.
Job Type: Full-time
Pay: $45,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Dallas, TX 75238: Relocate before starting work (Required)
Work Location: In person