At the core of our restaurant leadership team, a successful Spot On Hospitality Manager is one who, first and foremost, is fully aligned with our mission as well as believes in and is a modeler and defender of our core values.
At Spot On Hospitality, our mission is to elevate all of our stakeholders through intentional hospitality. We exist to enhance human experiences through positive emotional connections in rich, authentic settings, where we can creatively grow, work, and play while feeling inspired, safe and fulfilled. Our aim is to grow our hospitality businesses by inspiring, leading, and nurturing our teams and making genuine connections with our guests and community.
We embrace the following values to align our daily actions and interactions with our reason for being:
We value Service of Others.
Delivering happiness brings us happiness. We believe in “enlightened hospitality” and not only deliver hospitality to our guests, but to our vendors, to our community and to each other. We are present and hold space for each other. We find meaning in the service of others.
We value Positivity.
We eliminate negative and unproductive self-talk - we find ways to shift others to joy. We don’t know the secret battles of others, but we show grace when we do. Words can be destructive, but also have the power to build a strong community. We focus on solutions. We give others the benefit of the doubt.
We value Growth. We learn and grow together.
Restaurant work is a platform for human growth. We accept and meet the whole human where they are in their human journey. We have an active role in our team’s work and life goals. We are grateful for feedback and challenges. We learn from failures. A better you = a better me = a better us.
We value Discipline. We are respectful of our daily rituals.
Knowing we have our daily rituals (systems, processes, checklists) for the operation allows mental bandwidth for creativity, compassion, and a focus on delivering experiences for our guests and our community. We believe that smart operational systems and rituals are the key to professional freedom.
We value Resourcefulness. We do more with less.
We consistently search out more efficient ways to do things. We make use of every second of time and resources. We creatively find ways to do more with less.
Our manager is a cornerstone of our leadership team - they support the general manager by turning a vision of success into reality. Our manager will be responsible for building and refining a service team that is driven by the service of others, positivity, a growth mindset, embraces operational discipline, and is resourceful.
The primary responsibilities of our front of house manager include the following items:
● Builds individuals up through intentional and thoughtful feedback
● Exudes a spirit of hospitality and esprit de corps among the management and restaurant teams
● Sets the tone for successful service shifts
○ Independently plans for and executes a shift
■ Assigns staff shift posts and responsibility
■ Troubleshooting
■ Holds timely and inspirational pre-shift meetings
■ Ensures shift is “guest ready” 10 minutes before starting the shift
○ Independently determine when to roll up their sleeves and jump in or step back and evaluate during any given shift
○ Independently evaluate all aspects of the bar and dining experience of guests, and the flow of service
● Schedule staff according to forecasted sales
● Order products as needed via establish par levels
● Conduct inventory and maintain product accountability
● Ensures 100% guest satisfaction for each guest
● Hiring, training, and developing bar and service staff
● Ensures the safety of all team members
● Helps communicate a vision for our establishment that aligns with Spot On Hospitality’s mission and core values
● Consistently reflects on how we deliver on our values in action each day ● Collaborates on budgets, aides in setting forecasts, and helps to ensure financial success through sales growth and cost management
Successful managers will have the following attributes:
● Effective listener and communicator
● Humility and integrity
Has high standards for themselves and others
● Is a decision maker and problem solver
● Displays emotional intelligence
● Effective organizational and time-management skills
● Values continual personal and professional growth
● Values professionalism, hard work, and play in the workplace
● Values service, positivity, growth, discipline, and resourcefulness
While not exhaustive, the following list are essential functional needs of this position:
● Must be able to discuss issues, both verbally and written, in a clear and concise manner.
● Must be able to listen to, respond to, and relay HR issues from employees to leadership and vice versa.
● Must be able to lead conversations and hold others accountable in an effective manner. ● Must be able to stand and walk for long stretches of time without pause (up to 8 hours.) ● Must be able to walk up and down multiple flights of stairs.
● Must be able to work nights, weekends, and holidays.
● Must be able to work at least 55 hours per work week.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Weekly day range:
Work Location: In person