Welcome to Visio Hype, where we turn your moments into unforgettable stories through the lens of creativity and passion!
At Visio Hype, we believe that every moment is a masterpiece waiting to be captured. We are not just a videography company; we are storytellers who specialize in transforming your special occasions into cinematic experiences that you’ll cherish forever.
Position Overview: We are seeking a customer-focused and detail-oriented Call Center Representative to join our team in Miami. The Call Center Representative will serve as the primary point of contact for clients and customers, handling inquiries, providing information about our services, and ensuring a high level of customer satisfaction.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide detailed information about Visio Hype's services, pricing, and availability.
- Assist customers with scheduling appointments, placing orders, and resolving any issues or concerns.
- Handle customer complaints and escalate issues to the appropriate department or manager as needed.
- Follow up with customers to ensure their questions are answered and their needs are met.
- Collaborate with other departments, including sales, production, and marketing, to ensure seamless customer service and support.
- Stay informed about Visio Hype’s services, promotions, and industry trends to provide accurate information to customers.
Qualifications:
- High school diploma or equivalent is required.
- Excellent verbal communication skills, with the ability to clearly and effectively communicate with customers.
- Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
- Proficiency with computer systems and software, including Microsoft Office and CRM tools.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Positive attitude, reliability, and a strong work ethic.
Benefits:
- Competitive salary based on experience
- Opportunity to work with a talented and creative team
- Professional development and training opportunities
- Health insurance and other benefits package available
Job Type: Full-time
Pay: $18.32 - $22.06 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person