JOB SUMMARY:
The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Requirements include but are not be limited to the following; contacting members by phone, letters or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity. Processing and posting of member account activity for payments, collection of fees and/or charges, and any other research for loans. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge determined by the Employee’s position and responsibility.
Individual exercises discretion and independent judgment with respect to matters of significance.
Essential Functions
- Assist internal and external members with inquiries regarding past due loans or payment on negative balance deposit accounts. Coordinate with a manager to resolve the situation by using SLCCU services including direct deposit, offering additional funds and loan modifications
- Process appropriate file maintenance on loan accounts.
- Process transactions such as debit or credits vendor related payments.
- Processing of General Ledger related activity.
- Process credit insurance and GAP claims.
- Follow-up on loan accounts activity related to department.
- Must have a clear courteous phone voice, as well as in person in order to transact department related business with members and co-workers.
- Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU.
- Help to ensure the integrity of the SLCCU brand at all times.
- Complete special projects and miscellaneous assignments or functions as required and/or assigned.
- Some Saturday hours may be required.
Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:
Accountable
- Reliable: ready to work at scheduled times
- DWYSYWD: do what you say you will do
- Responsible: perform job duties accurately, on time and within budget; don’t pass the buck when something goes wrong
- Resourceful: run it like you own it (use CU resources wisely)
- Avoiding actions that warrant a write-up
Compliant
- Adhere to all Credit Union policies and procedures
- Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence.
Teammate
- Supportive: help your co-workers succeed
- Cooperative: work together, not in isolation (together, everyone achieves more)
- Golden Rule: treat others the way you want to be treated
- Attitude: help create a friendly and positive atmosphere wherever you are
- Having no negative internal survey reports
Additional Responsibilities:
- Complete special projects and miscellaneous assignments or functions as required and/or assigned.
Qualifications:
- High school diploma and/or some secondary education helpful
- Requires experience in consumer loan collections preferably 1 year or more
- Prior experience with repossessions and Bankruptcy is not required but beneficial for advancement
- Able to work with minimal supervision and be flexible and dependable
- Must be accurate and specific in clerical activity and be able to perform tasks in quick and efficient manner
- Credit union knowledge helpful
- Amiable/congenial interpersonal relationship skills
- Clear and concise in oral/written communication
- Microsoft Office (MS Excel, MSWord, MS Outlook) necessary
- Time management and organizational skills are necessary
- Must be skilled at setting priorities and obtaining established goals
- Must demonstrate service oriented attitudes and performance
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.
How to Apply:
St. Louis Community Credit Union offers a competitive compensation package with incentives and benefits including Medical, Dental, Vision, 401K and Pension as well as the ability to grow with the organization.
Applicants should apply online at www.stlouiscommunity.com Click on the Careers tab. You may upload your cover letter, resume and salary requirements there as well.
St. Louis Community is an Equal Opportunity Employer
No Phone Calls Please
Job Type: Full-time
Pay: $36,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- What are your salary requirements?
Education:
- High school or equivalent (Preferred)
Experience:
- loan collection: 1 year (Preferred)
Work Location: In person