Purpose: To provide accurate, prompt & friendly service to Berkeley Bowl’s online customers, and assist in operations of E-Shop to help meet department goals.
Status: Reports to E-Shop Manager
Responsibilities:
Customer Service
· Fill customer orders accurately and efficiently.
· Pack orders for pickup and delivery in an organized manner, utilizing refrigeration and freezers when necessary.
· Contact customers regarding replacement options.
· Assist customers with questions, suggestions, and complaints.
· Report customer suggestions, comments, and complaints to Supervisor.
· Maintain packing and order storage areas in sanitary and orderly condition, following established procedures. Clean up spills.
· Follow food safety and sanitation regulations maintaining correct temperatures of hot or cold food products, according to CURFFL and HACCP.
· Restock department supplies when needed. Report out-of-stocks to Supervisor.
· Use department equipment safely and as intended. Advise Supervisor of equipment repair needs.
· Carry out established opening and closing procedures.
Non-Essential Functions and Tasks:
· Assists in other areas of the store as necessary.
Qualifications:
· Education/Training: High school diploma or GED preferred.
· Experience: Customer service experience desired.
· Knowledge/Skills:
Basic math skills required
Familiarity with diets, food sensitivities and allergies.
Understanding of written and spoken English
Handle multiple demands in a fast-paced environment.
Ability to lift up to 50 pounds and meet the physical demands of the job with or without reasonable accommodation.
· Other:
Must be 18 years old of age.
Able to stand/walk for extended periods of time.
Able to reach, squat, pull, and push with or without reasonable accommodation.
Willingness to work with meat & seafood.
Willingness to work with sanitizers and cleaners.
Willingness to work a flexible schedule including nights and weekends.
Job Type: Full-time
Pay: $19.00 - $27.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Weekly day range:
Application Question(s):
- Please list your availability:
Work Location: In person