The Lead Restaurant Host/Hostess is primarily responsible for accepting dining reservations, greeting & seating guests and providing excellent customer service in an upscale casual dining atmosphere.
RESPONSIBILITIES:
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Perform supervisory duties relating to the host stand.
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Review all dining reservations and confirming them.
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Respond to all online reviews,
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Inform return guests of any upcoming events.
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Gathering all guest information to ensure their next visit that any specific details are met,
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Send invitations to guests celebrating any special occasion.
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Re-inviting guests to celebrate their next special occasion.
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Take complementary printed photo for any guest that requests it, sending a digital copy of photo.
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Sign in with opt-in requirements.
REQUIREMENTS:
- Minimum six months previous experience performing same or similar job duties preferred.
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Minimum six months previous experience working in an upscale dining environment preferred.
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Experience providing high-touch guest service expected in an upscale room environment.
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Previous experience exercising sound judgment when dealing with difficult guest situations.
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Ability to effectively communicate in English, both in written and verbal forms.
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At least 18 years of age.
Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.
Pay: $17 - $18 / hour
Pay:
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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401(k)
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Employee discount
Job Type: fulltime
Education: High school degree
Work location: On-site