Who is Clearcover?
Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest-growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team.
What is a Generative AI Product Manager?
Clearcover is looking for a Generative AI Product Manager to join its growing AI practice. As a Gen AI Product Manager you will be responsible for owning Clearcover’s Gen AI customer service chat products. You will work with the AI Product and CX leadership teams at Clearcover to help define the Gen AI service chat roadmap and will be fully responsible for executing on the roadmap with the various technology teams in Clearcover and with our Gen AI vendors.
What will you do?
- Monitor the performance of our AI Chatbot(s) and help author prompts, guidance, and content to help improve its performance
- Analyze customer usage of our chatbots to help inform roadmap of additional features
- Collaborate with our CX, Legal and Compliance, Engineering, and Digital Product teams to successfully develop, execute and monitor AI CX solutions that enhance customer satisfaction and operational efficiency
- Help manage our AI Chatbot vendor relationships and work with their solution engineering team to help move our chatbox implementations forward.
What do you need?
- Insatiable curiosity
- Next level customer centricity
- Off the charts SQL and data analytical skills
- Amazing writing capabilities
- Demonstrated experience working with Gen AI chatbots, preferably with vendor based Gen AI chatbot solutions
- Experience with web analytics tools, preferably Fullstory and Heap
- A desire to be thrown into the fire without a lot of top down leadership
But wait, there’s more:
As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families:
- Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
- Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.
- Pre-tax benefits, disability, and life insurance.
- 401(k). We contribute 3%, even if you contribute nothing.
We’ve also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to:
- Generous vacation, 12 paid holidays, and parental leave.
- Equity in the company (plus an evergreen plan) and an annual bonus program.
- Employee resource groups and mental health workshops.
- Top of the line hardware and meeting free “Focus Fridays”.
We’re a remote first company, having paved the way for flexible work locations and continue to offer this flexibility. If you are local or in town visiting, you also have the choice to work from our Chicago HQ office. Because we are a remote first company, we ask that your internet can keep up with our pace.
To top it all off, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!
Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.