Logistics Coordinator & Customer Service Representative
Overview:
Join our team where you will play a pivotal role in providing exceptional service to our diverse customer base. As a key member of our team, you will be responsible for handling logistics of orders, customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Communicate & respond effectively with customers via phone and email to address inquiries and provide solutions.
- Utilize data entry systems to accurately record customer information and interactions.
- Conduct outbound calling to follow up on customer requests and feedback.
- Demonstrate excellent phone etiquette while assisting customers with their needs.
- Provide support in English and Spanish to cater to our bilingual customer base.
Respond to inquiries through telephone, web, email, mail, and/or face to face contact with customers.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Create, update and maintain customer accounts within our database applications.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
Determine customer requirements and expectations in order to resolve customer issue.
Serve as a liaison between customers & company.
Provide accurate and timely follow up to all customers.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Escalate matters that need immediate attention to the Lead or Supervisor
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure the department is effectively working as a team to deliver the highest level of service possible and drive continuous process improvements.
Follow company policies and procedures.
Performs other duties as assigned.
Qualifications:
-Microsoft Office experience required
- Proven experience in sales or customer service roles
- Strong communication skills, both verbal and written
- Proficiency in data entry and ability to work with various software systems.
- Fluency in English and Spanish
- Familiarity with upselling techniques
- Ability to analyze customer needs and tailor solutions accordingly.
- Bilingual candidates are encouraged to apply.
Join our team as a Customer Service Representative and be part of a dynamic environment where your skills will make a difference. We offer competitive compensation, opportunities for growth, and a supportive team environment. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, we want to hear from you!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Houston, TX 77041 (Required)
Ability to Relocate:
- Houston, TX 77041: Relocate before starting work (Required)
Work Location: In person