Job Summary:
The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below.
Essential Functions (Including but not limited to):
· Route orders for various customers and schedule pickups with various freight companies.
· Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
· Verify the weight and carton count on the Bills of Lading for truck shipments.
· Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
· Process shipments by following all routing guides per customer.
· Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
· Communicate high priority orders and hot containers to warehouse production department as needed.
· Resolve all order-related discrepancies and assist in vendor chargeback research.
· Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.
· Notify all customers their shipments are ready via phone, email, or customer portal.
· Monitor and update all customer SOPs.
· Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements:
· Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
· Experience routing to big box stores; example: Walmart, Target, Costco.
· Experience interpreting routing guides for vendor compliance.
· Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
· Excellent computer skills and experience working with a WMS system.
· Excellent customer service skills, and interpersonal skills.
· Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
· Strong interpersonal skills and the ability to work well in team environment.
· Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
· Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.
· Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
· Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Beaumont, CA 92223 (Preferred)
Ability to Relocate:
- Beaumont, CA 92223: Relocate before starting work (Required)
Work Location: In person