Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a full-time, year-round position working at the Embassy Suites Myrtle Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
Required
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1 year(s): Guest Service Agent
Preferred
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Team Player: Works well as a member of a group
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility