Job Overview:
Retail & Operations Manager
Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.
We are looking for individuals that want to be a part of a lean, entrepreneurial and fast-pace team, but also want to kick it once the day ends. We are looking for an Operations Manager that can oversee daily activities across retail, inventory and eCommerce; optimizing for accuracy, efficiency and effective communications across the team.
Key Responsibilities
● Retail
○ Manage operations leading up to store openings; Ordering supplies, Managing vendors, Staffing and onboarding
○ Manage day to day retail operations, and act as the main point of contact for all retail team members
○ Teach the team how to sell products on a retail level. Everything from building relationships, clienteling, merchandising, and more
○ Work in the store and act as a key representative of the Brunch brand (includes working select weekends throughout the year)
○ Ideate and execute retail programming initiatives
○ Build relationships year-round to cultivate community around the Brunch brand
● Operations
○ Manage daily inbound customer inquiries
○ Upload Vendor invoices
○ Returns Processing
○ Shopify Inventory Management
○ Shopify product & inventory upload
○ Wholesale Fulfillment and customer on-boarding
○ Manage the movement of product across warehouse and retail, including sharing weekly status reports across the team
○ 3PL Management including receiving inventory, weekly meetings and cost tracking
Qualifications:
● Bachelor's degree in a business or related field
● Experienced (2+ years) leader; preferably has operated in an early stage, entrepreneurial company
● Familiarity with all business functions including Finance, Fulfillment, CX
● Exceptionally organized. Able to multitask and prioritize, highly detail-oriented with exceptional follow-through
● Must have exceptional computer skills (MS Office, Excel)
● Collaborator who values integrity, innovation, respect and excellence.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person