Goodwill of Silicon Valley is hiring a Retail Supervisor for our Morgan Hill Store.
If you have Retail Supervisor or Shift Lead experience - please apply!
Major Duties
- At the direction of the Senior Retail Manager and/or Retail Manager, provide work direction to store personnel during shifts.
- Be accountable for store cash funds when opening/closing the store without management supervision.
- Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.
- Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Senior Retail Manager or Retail Manager
- Assist with inventory, display, merchandising and placement of stock on sales floor, stock rotation and markdowns.
- Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.
- In the absence of the Senior Retail Manager and/or Retail Manager, must be able to conduct productive Store Huddles during shifts.
- Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure neat, clean and safe working environment.
- Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
- Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.
- Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to Senior Retail Manager/Retail Manager or by notification sent to Corporate via email.
- Performs other duties as assigned.
Experience Required:
- 1-2 years of prior Lead or Supervisory experience
- Must meet all qualifications for the Customer Service Representative
Aptitudes/Skills/Temperament:
- Ability to back-up and assist the Retail Managers as requested.
- Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public.
- Ability to tactfully explain decisions or present information clearly.
- Ability to perform arithmetic, and count money/change quickly and accurately.
- Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations.
- Ability to understand and accept directions and follow procedures.
- Ability to perform both repetitive and varied duties without loss of composure or efficiency.
Job Type: Full-time
Pay: $19.96 - $22.06 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person