JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves –
The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the infrastructure/Operations Team on the Belk account, with the objective to provide world class operational service delivery to the client.
This position is to provide a dedicated support role for the FM in the specified region and will be the primary Planner/Scheduler for all maintenance activities for the region you are in for approximately 100+ locations. This position will consult with the FM, Subs or contractors, and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the engineering resources. In addition to various other task the FM may need assistance with.
This position requires a clear communicator, both verbal and written. A highly organized individual, with effective time management skills, can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition, this individual will have the responsibility of ensuring applicable business information/work order data is properly stored and maintained to help support business decisions when needed.
Your day to day:
Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Assists in the management of the operating budget.
Manages building automation systems, building documentation, the preventive maintenance program and the testing and repair of life safety systems.
Assists in the completion of the building audits.
Reviews and prioritizes requests for work.
Determines activities required for completion of a work order (WO) and creates WOs as needed and determines dates and duration to complete.
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience is being provided.
Daily review the closed work order data to assure that notes are properly updated in Corrigo and escalate any unresolved issues so that further attention can be given to open items.
Daily reviewing routine and scheduled work order, plus review any discretionary spend work order in Corrigo and routing the work order as needed.
Support the Service Providers on emergency needs. This function will be available as needed to assure that the emergencies are properly handled, and the Store needs are met.
Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.
Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL FM team, safety moments, reminders, vendor training and other business as needed.
Recommend continuous quality improvement practices.
Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
Support the account on long term operational opportunities as needed.
Confers/communicates with work order requesters.
Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.
Determines and arranges any operational safety requirements for the completion of a WO.
Develop monthly/quarterly reporting.
Assist with updating service provider matrix for assigned region.
Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client.
Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.
Capture and provide discretionary spend reports to the customer and client for a weekly review and communicate to the about the status of this work so that the FM can accurately communicate with the store as questions arise.
Assist the Account team in developing and managing Preventative Maintenance program execution including, but not limited to HVAC systems, including chilled water systems, emergency power generators, Fire Life Safety systems and Pest Control.
Working after hours or on weekends to assist the FM on a rotating schedule.
Support the client for after-hour emergency needs when scheduled, this position will serve as the secondary after-hour and weekend point of contact. Our 24/7 call center will field and function as the first point of contact.
Develop and manage strong working relationships with the other FM’s and client team.
Sound like you? To apply you need:
Must possess strong administrative skills.
Fluent with Microsoft Application
Critical Thinking Skills
Strategic Planning is necessary.
Understand Capital and Expense financial planning.
Familiar with Project Management
Has knowledge of Vendor Management.
Able to read building, plumbing, mechanical drawings are a plus.
Possess a level of leadership skills.
Strong Communication skills in a client-based environment.
Experience in Facility Management and managing CMMS / Work Order applications.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.