Hi,
Hope you are doing Great!
Job Position : Associate Desktop Support Analyst
Job Location : Glendale, CA - Onsite
Job Duration : 3 Months
Duties:
- Provides personal computing support to business staff, responding to trouble tickets. Install or setup computers and software, perform problem resolution and maintain defined IT standards. Has frequent interactions with customers using a high degree of patience and problem management techniques to solve problems. Follow through on resolution with users. Consults solution base to optimize problem resolution. Tracks calls and enters solution data into solution base. Install and setup computers for business staff. Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. Escalate problems to appropriate individual based on established guidelines and procedures. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers. Test and ensure applications are correctly installed and configured on the computer. Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process. Assist with the development, and communication of the technical policies for personal computing products. Work with users to provide limited desktop training.
- Phone calls (tier 1 function)
- Hardware
- Printers
- Monitors
- Phone/headset
- E-waste setup / Wire organization
- Email forwarding/email groups
- Compressing PDFs
- PW reset/unlock (FA/Pango)
- Laptop imaging/user profile set up on laptop (profile itself will be set up by us since its more sensitive systems)
- Patching(?)
- Workstation setups
- Release held emails (Mimecast)
- Toner Orders (bi-weekly)
- 100% on-site position, requires travel up to 2x a week to various offices to support desktop needs
- Candidate will be driving their personal vehicle. Mileage will be reimbursed
- Have a valid driver's license
Skills:
- Experience in two or more technology disciplines. Experience configuring and testing desktop systems with limited supervision. Basic knowledge of project management to act as team member Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units. Demonstrated problems-solving skills to ensure quick and efficient problem resolution. Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette. Ability to use Desktop standards and follow guidelines, as well as help others interpret policy. Excellent organizational skills to maximize effort and time. 2-4 years of directly related experience.
Education:
- Bachelor's degree or equivalent combination of education and experience
Required Skills:
- USER ACCESS
- MICROSOFT OFFICE
- PROVISIONING
Thanks and Regards
Pushpa Nath
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Experience:
- ACD system: 2 years (Required)
- Microsoft Office: 2 years (Required)
Work Location: In person