guests’Job Description
Directly supervise the Front Desk Staff and operations Greet guests, function as desk clerk when needed, train desk clerks and auditors, handle guest complaints, establish and maintain reservations. Monitor Desk Clerk performance and prepare disciplinary actions as needed Conduct staff meetings and Superstar training with front desk clerks Serve as desk clerk during breaks in shift schedules Serve as backup during call-ins Assist General Manager and Sales Manager with sales Handle all group bookings, reconcile housekeeping reports, and review audit, count money, and make deposits, maintain Direct Bill accounts, assist all departments when needed,Inspect guest rooms, Monitor safety measures and meetings
Qualifications
- Prior experience in a Front Desk leadership role
- Excellent people skills
- Proven leadership ability
- The ability to multi task
- Strong attention to detail
- Experience at a Customer Care
- Excellent computer skills
Responsibilities•
The Front Desk manager will support the General Manager with all aspects of hotel operations
- also provide excellent customer service and anticipate the guests’ needs and exceed their expectations
•Responsible for supervision, audit, and control of the front desk, housekeeping, administration and related functions
- responsible for the day-to-day operation of food and beverage, most of which is hands-on food and beverage preparation and service, as well as overall supervision of the food and beverage personnel and budget performance
•Provide the highest quality of service to the guests at all times
•Meet and greet guests as well as ensure all hotel staff provides an air of gracious hospitality to all guests
•Have a thorough knowledge of the property and community
•Have a thorough knowledge of the room types and the differences between them
•Manage and coordinate the activities of the Front Desk Manager, Housekeeping Manager and Restaurant staff, based on property staffing levels
•Coordinate and communicate all sales, group meetings and sleeping room information with Front Desk
•Monitor and ensure compliance with all Guidelines for Operations
•Have a thorough working knowledge of the central reservation system and Guest Engagement Platform
•Ensure that all equipment is maintained in accordance with service standards and that outages are reported and resolved promptly
•Monitor communication between departments to ensure a positive flow of information in a timely manner
•Wear proper attire at all times in accordance with the Company Dress Code
•Monitor uniform standards compliance for all employees
•Maintain downtime procedures to ensure that no revenues are lost during equipment outages
•Assist in promoting sales of property services to current and future guests
•Develop point of purchase promotional material for local programs as needed
•Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property
•Other duties as assigned, of which the employee is capable of performing
•Maximize unit room revenue through effective use of the sales menu options in the property management system
•Work closely with the General Manager to ensure a proper balance and mix of rooms, and that rooms are sold to maximize rates
•Monitor fluctuations and trends in volume of rooms sold to be used in short and long-term forecasting
•Ensure that all credit policies are being followed and that the credit report is resolved daily
•Have a thorough knowledge of Accounts Receivable ensuring that all outstanding invoices are settled
•Process on a timely basis all Accounts Payable batches (Invoices, Petty Cash, and Checks),Track all cost accounts to determine if they are within budgeted guidelines,Review these accounts with the General Manager to ensure each department is controlling cost within the budget, Review PMS and GHG daily sales report to ensure accuracy and accounting procedures are being followed at all times, reconcile cash controls for each shift in attendance, Meet or exceed unit’s sales and profit objectives, Maintain food and liquor costs at or below budget percentages and controllable costs below budget, Input and reconcile invoices as directed by the General Manager, Ensure that employees comply with tip-reporting requirements
•Responsible for input, coding, and filing of invoices and new vendor set up, Setup, review, and manage the new hire process for all departments in the hotel,This should ensure that all newly hired employees are given a hotel orientation and overview of operation, show all pertinent videos relating to the hotel and their job specific area, Train in job safety, fire safety, blood borne pathogens, and MSDS,Familiar with the policies and procedures as outlined in the Employee Handbook•Review department specific training to ensure that the associates are given the best possible training available within their department.
Review ongoing training practices of departments to ensure that all associates are kept up to date on current policies and procedures•Ensure that all departments conduct department meeting monthly•Conduct regular departmental meeting to review new procedures, emphasize safety practices, and solicit input from all employees•Keep detailed minutes and sign-in sheets on file•Must properly document all company policy violations by any staff who you supervise as well as the documentation of any and all associate actions taken•Be knowledgeable of Company benefits, procedures, and administration•Ensure benefits are administered on a timely basis•Review weekly staff schedules for front desk, restaurant, and housekeeping balancing guest service and budgeted hours•Initiate or suggest plans to motivate employees to achieve work-related goals•Ensure adherence to the Guarantee of Fair Treatment Policy•Comply with all regulations and guidelines for Human Resource tasks.
•Assist in ensuring staff continues to learn importance of excellent service, Coach and counsel associates to encourage positive behaviors and correct negative behaviors ,Have a thorough knowledge of all emergency procedures, Practice safety standards at all times, and be alert to hazardous conditions, Report or correct any hazardous conditions immediately Implement company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis•Promote and administer the unit’s total loss prevention effort.
•Responsible for guest satisfaction in terms of food and beverage, hospitality and service standards , Ensure entire menu is available daily and hours of operation are strictly adhered to•Develop food and beverage purchase and production requirements based on daily inventories and order lead times•R
Job Type: Full-time
Pay: $15.75 - $18.25 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Free parking
- Paid jury duty
- Professional development assistance
Work setting:
Ability to Relocate:
- Greensboro, NC 27407: Relocate before starting work (Required)
Work Location: In person