Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry!
Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property.
Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company
Experienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives
Exceptional Communication Skills: Whether addressing a team of 20 or engaging with clients. Showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups
Operational Skills:
- Restoration Industry Practices in Content Restoration is a must
- Ability to assess the situation to properly set up equipment and tools according to industry standards
- Strong work ethic and ability to coach and train direct reports
- EnCircle and Mica Software Experience a Plus
- Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair
- Eligible to operate a motor vehicle per vehicle policy and reliable transportation
- Must be able to identify Product (consumables), usage, and disposal requirements with training
- Detail-oriented with a commitment to quality
- Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or hirer.
Interpersonal and Communication Skills:
- Strong communication skills and conflict management are key for success
- Proven leadership experience, a knack for teaching, training, and motivating teams
- Proficiency in current business software technologies and a quick learner of new software
- Customer service, administrative, verbal, and written communication skills
- Result-Driven attitude with a process- and results-driven mindset
Responsibilities
As a Content Operations Manager you will be responsible for managing the inventory of contents damaged by water, fire, or other disasters.
- Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained
- Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment
- Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors
- Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments
- Quality Control: Ensure that restored contents meet quality standards and client expectations
- Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics
- Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner
- Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations
- Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly
- Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration
- Performs all other responsibilities assigned by management
If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact!
License/Certification: Valid Driver's License and IICRC Certifications
Successful candidates must undergo a thorough background check and drug test as part of the pre-employment requirements
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Weekends as needed
Supplemental pay types:
Bonus opportunities
Job Type: Full-time
Pay: $46,588.59 - $56,106.70 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Content Restoration: 3 years (Required)
License/Certification:
- IICRC Certification (Required)
Ability to Commute:
- Columbia, SC 29203 (Required)
Ability to Relocate:
- Columbia, SC 29203: Relocate with an employer provided relocation package (Required)
Work Location: In person