The Senate Sergeant at Arms (SAA) is currently seeking a highly skilled and experienced Customer Service Specialist (CSS) to join our fast-paced Printing Graphics and Direct Mail (PGDM) Customer Service team. The ideal candidate will have a strong background in the printing, graphics, and mailing industry, and will play a crucial role in providing exceptional service to our valued customers. As a CSS, your primary responsibility will be to assist Senate offices, Committees, and Support staff by effectively communicating PGDM's extensive range of services and products. This will involve explaining the various options available and addressing any queries or concerns that may arise. In addition to this, you will be responsible for initiating service requests and creating work orders for our customers. It will be essential for you to ensure that all work order information is accurate and complete, guaranteeing a seamless workflow. Exceptional communication skills are a must for this role, as you will be regularly liaising with customers to provide updates on the progress of their projects. This includes notifying them of the completion of proofs and work requests. Moreover, you will collaborate closely with our production supervisory staff to coordinate the processing of rush work orders and requests, ensuring that deadlines are met without compromising quality. By joining the PGDM team, you will become an invaluable part of our vital support system for the Senate community's Printing, Graphics, and Direct Mail needs. We greatly appreciate and value creativity, meticulous attention to detail, and a genuine passion for high-quality products materials that exceed customers’ expectations. Hiring for this vacancy announcement is governed by the Veterans Employment Opportunities Act. All applicants must use the following link and follow instructions to apply: https://saa.csod.com/ux/ats/careersite/1/home?c=saa.