Scope: To provide high standard of customer service and to contribute to the achievement of the store target.
Key Responsibilities:
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Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures
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Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior
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Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service
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Participating in and representing CLIC during events and activities
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Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the store performance
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Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
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Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times
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Playing an active role in replenishing stock according to CLIC procedures and policies
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Ensure the product is kept in the best way and the tag and the correct price.
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Collaborate with the team in organizing the product in the stock room by
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participating in stock takes and helping to keep the stock room tidy and clean·
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Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Skills:
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Demonstrable success gained as a Sales Associate
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Excellent communication skills both written and verbal
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Fluent in English
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Demonstrable sales skills
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Knowledge and understanding of the importance of great customer service
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Successfully able to handle multiple demands and competing priorities
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Seeks opportunities to be proactive and pre-empt client needs
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Demonstrates respect and politeness and regularly exceeds customer expectations
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Shows innovation and initiative in setting customer care standards
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Team player
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Strong attention to detail
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Able to work flexibly, embrace and manage change
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Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability
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Enthusiastic, self-confident and self-motivated
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Professionalism is maintained under all circumstances
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Prepared to go the extra mile to achieve targets